March 2024 by Sidrah D
Great customer service and expert advice from Leon, helped us choose the perfect sofa for our home and needs. Refreshing to have a store experience without pushy sales tactics, instead an informative and accommodating experience. Would recommend.
February 2024 by Nooreen Ahmed
Great in store experience today with Leon. He was friendly, informative and very accommodating whilst we chose our sofa. Much appreciated ??
February 2024 by football crazy
great customer service by Leon Iqbal no pressure at all left to browse but was there on hand when we needed information, Leon was informative and efficient and made you feel welcome and at ease
February 2024 by Sally Richards
Sakander made our Sofology experience really enjoyable! He provided first class customer service, taking a real genuine interest in what we were looking for and helped us to find the perfect sofa and colour after we described what we were looking for and how we were going to decorate our living room. He was really helpful, knowledgeable, friendly and efficient. The store is laid out really well, great choice and quality. Sakander is a real asset to Sofology and we would highly recommend him and the Sofology store in Solihull.
February 2024 by Lauren Spiller
Visited the store and was looked after by Nia. Very professional and informative - showed her images of the space we wanted to fill and she recommended sofas best fitting. Really polite and was a great experience. Will definitely be back in the near future!
February 2024 by Leila
Had such a great experience buying my sofas. Spoke to Gurpal from Sofology several times and he was so knowledgable and helpful with helping me make the right choice. Would really recommend the Solihull store and speaking to Gurpal and the fab team! I?ve gone for the Marvella range and also the Marble Arch range!
February 2024 by Dean Cartwright
Really happy with my new sofa. Easy process from visiting store, ordering and delivery. Really friendly sales team, very helpful and polite. Highly recommend
February 2024 by Harry Bradley
Came into the shop to have a look for a new sofa and was greeted politely by Gurpal. He didn?t just straight onto us like other sales people, he introduced us and let us know where things were. Once we decided on the sofa we wanted, we chatted with him for a good hour about general things and built up a great relationship. He explained every option we could have and how they worked. Would highly recommend him to buy your sofa with!!
February 2024 by Lydia Goldingay
We ordered our new sofas in Sofology Solihull and Gurpal was amazing, he is very friendly and doesn?t push for things and advised us very well. He was very informative about the products we added on and about the sofa we brought. He made the experience very easy and straightforward and informed us of the finance options very clearly. Very satisfied with our experience and would highly recommend Gurpal as the person to speak to when choosing a sofa.
February 2024 by Tom
Great in store experience today with Gurpal! Gurpal was friendly, polite and patient whilst we made a decision today. Would buy again!
January 2024 by jula white
I haven't been to this store but was going to come over tomorrow to look at sofas, but your reviews and reading how you respond to customers I'm completely put off.
October 2023 by tiching99
I can't speak for others, but my experience was flawless. Ordered my sofa a good 9 months ago, and it was delivered about 12 weeks later. The reason for the late review is one of the sofa buttons fell off a week ago. Sent them a message on a Friday and was given a call on Sunday to arrange a repair under warranty. Their technician was booked for a few days later and it was fixed quickly and promptly. Granted, it was a small defect but credit where credit is due!
October 2023 by Sreekanth Thamarasseri
Please avoid Sofology if you need peace of mind !! I have bought a sofa set from here for 2112 GBP . Now lost the surface tension of the sofa !!! Very poor work product quality and customer care !!
September 2023 by Francesca Sweeney
We came to the Solihull branch to look at sofa beds yesterday, and when we were looking for a member of staff to help us, the whole team were just sat around on the sofas chatting to each other. We went up to them, obviously looking for help and they basically ignored us. Eventually we asked for help and the male member of staff said that the sofa beds were upstairs and that he would meet us up there (we had a pushchair so had to use the lift). We were upstairs for a good 10 minutes and he just continued to ignore us the whole time. Even when we walked past him on the way out he said nothing. Rude staff, will not be returning.
August 2023 by Shadi Aghili
Very Professional team and were very helpful and supportive. many thanks too Leon for guiding us to finding the best sofa fit for us.
