February 2023 by Isabelle Séné
I don't know why we keep on stopping at this Starbucks, we always leave feeling a bit dirty and needing to wash our hands somewhere else... Toilets filthy, always, every single time we stop there. No soap last time, mentioned it to the staff and all they did is to give me a bottle of hand gel which they then left near the food counter.\\nFloor sticky throughout the building, ran out of pastries at 11:00 am (really!?? It's a Starbucks for goodness sake! isn't that your job to have enough pastries for the whoooooole day?)\\nI had to return to the till twice: to get a spoon to eat my yogurt, then to get the cookie which they forgot to give us.\\nBasically, we only go there because we have no choice!
February 2023 by Tara Kennedy
Staff member made fun of my drink order in front of me to another staff member. Order was an iced pumpkin spiced latte, this was a few months ago on a hot day so don?t see why this was an issue.
January 2023 by Kathryn Robbins
Nothing about the shop as such but the environment around the store and carpark spaces is strewn with rubbish and very unappealing. Paradise for vermin. The cafe itself is clean inside. Starbucks and BP need to work together to sort out the outside area it's vile.
December 2022 by Julie Thomas
Photo attached is of the 1 toilet available for guests.\\nMother and young child went in before me, dad and son waiting after me plus another nan.\\nUnacceptable for a 'services'. (Ripley services on A3 northbound).\\nAnd this was about 6 30pm on a Sunday. Imagine the queue for the loos on a busy Saturday!!\\nNo fruit toast left sadly....my favourite.\\nJust had a packet of crisps and a gingerbread latte.\\nBy the time I got back from the loo....you need your receipt with the code on to get into the toilet....my gingerbread latter's luke warm and the cream gad dissolved. Tasted OK but not my best Starbucks experience.
November 2022 by Ann Kendall
The toilets here had not been cleaned. We needed our receipt to use them which had tiny numbers on it. The disabled toilet was flooded and the sink tap was jammed off! Food and service was fine.
November 2022 by Chris Boyce
It's a roadside Starbucks coffee house. It sells coffee and pastries. What else do you expect? It's a bit dark and clearly not designed to induce you to stay long. You just drunk your coffee,eat your pastry and use the loo, then you're back on your way up the A3.
September 2022 by Barry Cragg
Looks ok from outside buts seems grubby not keen on cleaning I think asked about the toilets as well. What?s with the fly?s?
August 2022 by Adrian ?Goose? Kerry
It's pretty good for a services. I'd say it inevitably needs to be cleaned more frequently, but it's high volume so I guess that's excusable. The toilets definitely do need cleaning more frequently, given their usage....but at the same time, the state some people leave it in also means I can understand why you wouldn't want to ? - I feel like it would be an easier job for the staff of they were paid a bit more and given more equipment for that specific job.
July 2022 by mackeralsky
Visited today at 0845 ( Tuesday 26 th July). Exceptional staff team leader sorting so much and supporting staff who were all happy and engaged . Very quick service !! Fabulous coffee too . Thank you . Need Starbucks award for sure !
July 2022 by Omar Malik
Friendly staff.Shame about location and you get a driver who is careless about how they open their car and ding your door.Could happen anyway but I rated this place a 4 star.
July 2022 by Jasmin S
Wouldn?t serve me at 6.57pm when it states online & on the door that they close at 7.30pm. Even if they closed at 7pm could have still made me a drink. I?ve worked in coffee shops for years and would never turn a customer away towards closing time - it?s pure laziness & selfish
June 2022 by EdnaClouds69
It's summer, so the outdoor areas are in use but here we find once again that all the staff have done is to fling the doors open. It's obvious that that the outdoor areas haven't been swept in days, let alone that morning.
June 2022 by Eddie Chauncy
Normally such a good atmosphere, but music way too loud to work with. I visit a lot of Starbucks, and this is the one with the most invasive music. When I asked them to turn it down, they said there was a meeting going on, and it wasn't possible. I really hope that one day someone gets control of the sound volume and lowers it for the benefit of customers who want a more peaceful place to be.
May 2022 by SDs MailingList
Clearly staff wanting to leave early this evening. All food packaged away, no iced coffee or Frappuccino?s, both staff chatting and not interested. Really poor at 10 past 7 on a Saturday evening at a services. ? went to petrol station instead
May 2022 by K G
I love a Starbucks and often stop here but the quality of drink is never the same and the toilets are always disgusting at best! Meh
