December 2023 by Gillian Wright
None of the cash machines there were working yesterday and had to join a long queue for the counter and only 1 staff member serving. Not good enough!
August 2023 by Andrew Mosley
The service at the bank was excellent today I was struggling to use the app She spent 10 minutes, trying to rectify the problem I had. She was lovely.
April 2023 by Margaret Hardy
Lack of staff in this branch- dissatisfied customers. Waited half hour to be told they can't deal with my request now & they have no more appointments available here this week. Tried to do it myself online but I got a message - unfortunately there is currently a problem with the service. Unfortunately I am now considering moving banks.
August 2022 by Joe Moore
Pleasant, polite and quick service
July 2022 by Brian Markell
Did not help with the bereavement issue I had
June 2022 by Deborah Fothergill
Brilliant staff especially Michelle the consultant will do everything they can to help and advise you
March 2022 by Em A
This particular branch was so useless and very unhelpful. I wanted to put in some cash, I've never put in coins before except once somewhere else but didn't use a bag. I was told to use a bag without any explanation and when I came back with one, I was rejected altogether instead of even some assistance and the clerk was already stood and leaving the counter before I even had the chance to go. This was the first time ever going in and will be my last. Sticking to my usual bank. Thank you.
July 2021 by Hazel Cawthorn
Always helpful .
July 2021 by Zenitsu Lady
Card was cancelled for ordering things abroad? This has happened many times & we always have to get a new card due to this even though the sites I use, I have used for years, such as amazon. It?s been about a month or so and they keep saying they are going to send us a new credit card but we?ve received nothing. We aren?t even sure where the credit cards they?ve apparently sent have gone. Terrible bank, with terrible customer service, advice that nobody uses Halifax.
July 2021 by Judy Leigh
Had a problem with internet banking which I was unable to sort out on the phone, so called into branch and was helped by Jess. She was very patient and after a bit of confusion (on my part), sorted the problem out for me! Thank you Jess!
July 2021 by Sharon Angell
Website says open till 1.00pm Sat, got there a 12.00 noon, sign on door says closed all day Sat, need to update their info
July 2021 by Ellie Parkin
Card was cancelled for ordering things abroad? This has happened many times & we always have to get a new card due to this even though the sites I use, I have used for years, such as amazon. It?s been about a month or so and they keep saying they are going to send us a new credit card but we?ve received nothing. We aren?t even sure where the credit cards they?ve apparently sent have gone. Terrible bank, with terrible customer service, advice that nobody uses Halifax.
September 2020 by Josh Jeans
Needed help changing details of account, no problem. Thanks Elaine!
July 2020 by Hazel Middleton
Great service from this team, well done and thanks
July 2020 by Steven Crow
Because best
