Banks in Barnsley, South Yorkshire

“Outstanding customer service. Always polite and helpful, aiding my grandparents through the course of getting power of attorney for them as my grandfather has dementia. They helped them on to the right path. Thanks a lot!”

“I went to the bank this morning. to say that I don't speak English. but the person who served me helped me. I was delighted. I don't remember her name but I know for sure that she is one Star.you are the best great job. Thanks”

“I've banked here from the early 1980s and never had any problems with the service. Called in for advice on my fixed bond that is due to mature. I am looking for a better return on my investment. Unfortunately, the staff can only advise on an ISA that I already have. All other investment opertunatis I was told they can't give advice. I was shown the website to visit to pick the best option for myself. If you're not an IT wiz kid or banking expert,then how do you know what the best options are? I always thought if I'm ill go to the doctors for advice so I would expect to go to my local bank for financial advice, seems that's no longer an option. Let's be clear the staff at the branch are very good and away very helpful whenever I have an issue. This is clearly VM Bank trying to drive account holders online. I've taken advice from elsewhere and will be moving the fund to ensure a better return on my investment.I will continue to bank with VMB because of the branch staff.”

“Would like to thank Debbie and the rest of the staff at the Barnsley branch, for their excellent service in sorting out all the issues I have had over the years and giving me advice when required whilst being a Leeds customer.I've always managed to be able to talk over the phone without being in a qué and sort out my finances with them unlike like other banks / building societys, and every time the staff have been helpful and polite.Well done and thanks ?”

“I have had a account here for about 12 year's. Staff very friendly and helpful, never had any problems, yes sometimes you have to wait in line for 5, but which bank don't you,I think some people expect too much, get a bank account abroad and you have to pay for it without any benefits like the 1 2 3 account. Thank you to the staff ?”

“After setting up an account for my daughter online I went into the branch to show ID. The girl behind the counter with blonde hair, who's name i sadly didn't catch was very lovely and helpful not only on the phone but in person. She made my experience very easy and pleasant. ??”

“Whenever I've been the staff of the counters have been helpful and patient and really taken the time to get issues resolved. The service has been five star but there are a few issues. The obvious one is the queues which are a real problem, there always seems to be an IT problem with at least one of the counter terminals (which doesn't help with the queues) and there's a pretty much total lack of privacy at the counters.”

“Went into the Barnsley branch today and the customer service from Tess (I think her name was) and the manager was amazing! Definitely 5*. They could have said there was nothing they could do in the unfortunate circumstances but both went above and beyond to help. The best customer service I have ever received by a mile!”

“ So much more polite than my home branch in Huddersfield. A very 'Can Do' attitude to help a customer withdraw funds at short notice. Overall I felt a valued customer. As it should be. ”

“Dropped into Barnsley branch this morning. Was attended to by Debra who not only squeezed me in and dealt professionally with my enquiry but sorted it all out there and then without me having to make another trip another day. First class service I would highly recommend.”