January 2024 by Laura Elizabeth Wilkinson
I went to this branch not knowing there was a nicer one about a 5 min walk away. This branch was very busy, quite small and filthy because there aren?t enough staff to clean as well as serve.
December 2023 by Bex Hardy
The toilets in this Costa are absolutely filthy. There's dust all over the bottom of the grab rails, and watermarks over most of the other surfaces. The mirrors and tiles have been wiped with a dirty cloth as you can clearly see smear marks. The soap dispenser was dirty and the dryer also had some beige muck in it. You would expect at 9am for toilets to have been cleaned properly but it's obvious the person who cleaned it doesn't know how to clean properly.The member of staff doing to coffees was also very happy to complain to customers about the new lad who's started, saying how he's not quite getting things. This isn't a team player, if you've found a problem with someone go to them direct and try to help them, don't moan about them to customers.He was also happy to moan about how Costa never have enough of the syrup for black forest hot chocolate. I would have been happy with a simple, 'sorry we're all out' but apparently it happens every year that Costa don't make enough. I've never had a problem getting black forest hot chocolate, your staff member is just negative and not what I want to hear during a day of retail therapy.The drink was nice but the croissant was slightly stale. I won't be back to this Costa for a bit.
November 2023 by Graham and jenny
Although there were only 2 members of staff on duty and they had had problems with a delivery they, Tom and Lucy, were outstanding and worked really well together to serve customers as efficiently as they could under difficult circumstances. They were both friendly, efficient and polite and explained to customers what was available. The tables were kept clear and the service was better than in a restaurant we ate in earlier in the week where they had more staff and less customers. Tom and Lucy you are both a credit to Costa and we hope your manager recognises this ?Parking: No problems parking
October 2023 by Brendon Pritchard
Great manager, great staff & great service ??
August 2023 by Kate Holloway
Grim?avoid. Smoothie was mostly froth. Went to sit downstairs as busy upstairs but the smells from the toilet were so disgusting we did not bother and left? grim!
August 2023 by Rob Burrows
Worth a visit as a morning regular. The service is superb and the new manager is fantastic. Always engaging, speedy and has a great way with customers. I would highly recommend and after visiting for years it is now running more efficiently and the service is fabtastic
August 2023 by Ace Rimmer
This 1 gets very busy. Lucky if you find a seat!
July 2023 by Grandad Oldman
Bath is a busy tourist location, lots of coffee shops to choose from. We chose Costa because we played safe.
June 2023 by Nathan Cloke
It?s a Costa inside looks the same staff attentive and friendly clean and tidy
June 2023 by pamela raymond-heath
Quick service but got my drink order wrong
May 2023 by Philip Sampson
Quite worrying customer service, my partner asked for an ice tea in which they explained they had no ice, my partner then explained that they wouldn't mind it if it did not have ice in it. This was met with a very negative attitude and immature language from three women working there. One staff member asked their colleague how to make an ice tea without ice and their colleague responded with "the easiest way to do it is to say no". They then shoved the drink to her quite abruptly. Is it is concerning that making ice tea without ice could cause such confusion. I'm quite worried about the mental capacity of the staff and I hope they improve later on in life.
May 2023 by livsuss
Lots of seats available and charging ports when I arrived at 4ish so perfect for getting work done. Enjoyed my berry cooler, very refreshing.
April 2023 by John A
Popped in for a quick lunch around Wednesday 11.30am - wasn?t too busy. Staff were friendly and chatty. Got an Americano, toastie and a peach iced tea. Service was quick. Place was clean and tables all tidy. Toilet was clean too.
April 2023 by Val Mote
Diabolical. Four staff on and two were busy talking, one was serving customers and making drinks and a fourth was ?cleaning? while there was a queue out the door. If I wasn?t buying food for a homeless person I would have left. 20 minutes of my life to get a soft drink and sandwich ? never again
April 2023 by Aleksandar Markov
Thanks guys the coffee was delicious
