Never had an issue it you go with the correct ID and they often go out of their way to help people.
August 2023
Waited in for my parcel because I had a 2 hour time slot, I saw the van pull up outside my house during the 2 hour period and then drive off 30 seconds later. This happens far too often, and when I have paid for next day or guaranteed delivery this is completely unacceptable. Do your jobs and deliver the parcels.
July 2023
Could you possibly change your opening hours on your web site save people a journey and if the post man had chapped the door i wouldn't need to run about sorting office that isn't even open now on a Sunday change your hours on your website please