Absolutely dreadful customer service hub! They have moved my contact lens delivery forward so that I am now due to get them two weeks later than usual and refuse to move it back to the correct date.
December 2023
Incredibly rude unhelpful. Members of staff & Manageress. Head office was just as unhelpful. Terrible. I don’t think they like black people in Abingdon branch.
October 2023
Pretty rubbish really, my disabled wife arrived only 5mins late at your branch based in Tesco, Prescot, Merseyside. And the silly optician said he wouldn't see her, pretty dreadful to think these people can be so arrogant, I wouldn't mind he was probably sat on his backside afterwards twiddling his fingers, won't be going... read full comment