Bagged a bargain with an ex demo stove in the January sale. Quick dispatch and friendly sales, however as part of my order I purchased additional accessories to enable installation of the stove in my new home. These had to be ordered from the supplier. It took much longer than it should have to get the accessories which... read full comment
February 2024
Direct Stoves sold me disappointment and frustration under the guise of broken stoves and terrible customer support.In January 2023, I embarked on what I believed would be a prudent investment with Direct Stoves, purchasing two stoves valued at over £5,000, with the expectation of shielding my home from the escalating... read full comment
November 2023
Waiting for a response which doubt will be forthcoming. My west fire primary lever has jammed.It’s still under warranty but West Fire states to report to Direct Stoves as a first contact point.Can not use the fire as the lever lets in air/oxygen. If they contact me I will star accordingly. The owner will read this so... read full comment