October 2021 by Jason Logan (Jason Rivet)
Staff were helpful. But the counters close early and a full service branch should have an automatic coin-counting deposit machine
August 2021 by Louise Pham
I came in at 4.35pm asking to verify my identity to unblock my online banking advised by telephone customer services as i forgot all my passwords. The clerk at the front refuse to do so because \\\"it'll take too long and they're closing in 15 mins, which isn't enough time.\\\" (They close at 5pm, approx. 25 mins) They are lazy incompetent workers in there that could not be bothered to do their work. I've had to verify my identity for online banking before and the process did not take more than 15 mins. HSBC needs to employ better workers or just close down this branch.
July 2021 by qiyu wang
Bad attitude, except saying ?you have to bring your passport? there?s no other words from the assistant.\\nI do understand that I should bring my passport to solve my account issues, but could you please listening to my problems first?\\nExcept this branch, all other HSBC in London has good services and very helpful.\\nHope the manger could try to strengthen the training, and if the assistant has racial discrimination, hope she could treat others better than me.\\nBest wishes.
June 2021 by Ibrahim Ali Mohammed (IBRuu)
I hope you guys will take action on this and the customer was waiting outside the bank for nearly 5 to 10 minutes and from inside the staff is telling us that they will open at 10am..you guys should not just change timing online but from the shop as well... The staff was not good at all...
May 2021 by Janine Eagling
No disrespect to the staff, but do customers know about HSBC's funding of climate heating? They say, \\\"The climate crisis is something we take very seriously\\\" and yet they've invested $111 billion in climate destroying fossil fuels in the last 5 years. Greenwash won't wash. It's time to switch to an ethical bank - see switchit.money. The stickers spotted on the ATMs tell the truth.
May 2021 by chris brown
Overall a brilliant customer experience always welcoming and willing to help out in any possible way.. big thank you for your time and support over these hard times keep up the good work
December 2020 by Merjen Palvanova
Very rude staff! A pregnant employee insulted me at the office branch instead of answering my question and threatened to withdraw my application and that I am very welcome to use services of any other bank. I have been waiting for three months to open a bank account, still not resolved. Extremely disappointed. Do not recommend this bank at all.
October 2020 by MidNight RainBOW
Great experience and awesome staff, very friendly and helpful. The guy gave clear and simple directions so everything went smooth and fast.
September 2019 by Peter Kasakov
I have been to this branch several times and they always dont have time to fix small issues that take no longer than 10 minutes. Today they said they wont have enough time to serve 5 people before me for an hour before they close... Why this branch even exists I have been there more than 2-3 times where I had to go to Westfield....
September 2019 by saule vasara
Always a mess, waiting in one que for half an hour to be put waiting again. Workers take their time in no rush at all. Disappointed
September 2019 by Bogdan Vlasceanu
it reminds you when it gives you a wait time double what I say
July 2019 by Cristina Ibris
The best!
June 2019 by Duncan Pearce
Terrible unfriendly and unproffetional customer care. What a bunch of jerks.
April 2019 by erika arteaga santos
Today I opened my HSBC bank account, I am very happy about this, Karen and Ana were very kind to me, and they opened my bank account very quickly. They are very good professionals.
April 2019 by Ivan Stoilow
Slowest service... Opening a bank account, come tomorrow, come later.. I provide all documents account is open but they send me letters to continue to open my account i have to provide the following documents which i have already provided.. Going in the branch, come tomorrow, come later..?
