December 2023 by Lisa - Jane
My husband came this morning at 10.30am (Saturday) to collect my medication that was ready to be collected. Upon arriving the door the was locked the lights were off but there was staff inside.He knocked and was told that the pharmacist hadn?t turned up for work today so they probably wouldn?t be open for the rest of the day.My medication was ready to collect as I had a text, they wouldn?t even let us pick it up, on a normal day the pharmacist does not need to be there for a collection as it had already been dispensed.My husband was collecting my emergency inhaler that I needed and have run out of.They didn?t even offer to reverse the prescription so he could collect it from somewhere else, just said nothing can be done today and closed the door.Really bad customer service!!
November 2023 by Jenny M
Impossible to get through to them. I made a complaint to head office already and they assured me they would prioritise the communication. It?s been 6 weeks and still no change.The old team used to be on the ball, efficient and friendly. The new team is quite appalling and an embarrassment to the NHS. Sort it out!
October 2023 by Jason Gates
This pharmacy is useless, your prescription is never there, despite getting a text saying it is. It?s so painful dealing with them that I think I?ll stay ill without medication next time!
October 2023 by Elena Grillo
fantastic!!! very kind pharmacy
July 2023 by Matthew Rose
WORST CUSTOMER SERVICE EVER! I can't believe how rude the staff are. Went in to refund a product I bought from thier shelves 2 days prior on the premise I could refund it if the other product I brought alongside it worked, they refused the refund even though the product had not been opened and I had the receipt. Asked to talk to the manager and was shouted at by the women on reception when trying to explain the situation.
July 2023 by K War
It takes a lot of time and patience trying to get through to them on the phone. I can imagine it?s really horrible for old people to deal with them, every time I?m on the phone for 30 or so minutes trying to get through to them I just imagine how scary it would be for an old person who has no way of getting out the house and need their medication.
May 2023 by Reg Saintry
We would like to bring to you attention,how badly this shop is run. The staff members are arrogant.Always fail to deliver the correct medication or extremely late and do not notify you. Let you run out of medication when they know it is urgent. Phone is never answered.
May 2023 by Virginia Burns
Nasty unsympathetic staff, refused to give me a regular asthma pump that they had in the back when my powder asthma inhaler prescription didn?t arrive after 4 days when I was told it would be 2-3. I ended up crying in the store because I have no asthma pumps left and I'm now scared I will have a asthma attack. ??
April 2023 by Cressida Tuson
The team here are really lovely, but seem a little overwhelmed by the amount of scripts they are handling, so it can often take a while to get what you need.
February 2023 by Charley Desborough
Fabulous service and a wonderful team who really care! They remember who you are, have offered wonderful advice and have certainly checked in on my husband more than the GP
February 2023 by tom sexton
Very rarely answer the phone and when they do the telephone manner isn't great
January 2023 by Ellen.x
Nasty female staff members, no manners and unhelpful (the male who works there is lovely and communicates clearly )all female staff I?ve encountered have been rude and couldn?t give a toss about their patients
December 2022 by Nathan Rodgers
Surprised by these negative reviews. This pharmacy has been nothing but great in my eyes. Always helpful, giving advice and time for a friendly chat when things arent too busy. Thanks guys
October 2022 by Luana Demattia
Terrible Day Lewis pharmacy. Never pick-up the phone, always too busy and I suspect understaffed. I rather go anywhere else but here. When you ask them why they don?y pick-up the phone, they reply ?we are too busy?. Totally useless.
October 2022 by K Bailey
Absolutely negative impolite rude totally insensitive to any need making me feel i was a terrible person when i done nothing wrong(!) even begrudged checking the ingrediants for me the very opposite of a good place to go to.
