November 2023 by Kelvin Pendrey
Royal mail having increased postal costs by ridiculous amounts over last few years, can't even be bothered to pay a member of staff to work at collections counter.I mean come on, what kind of business is closed between 10pm an 4pm every day.... its a disgrace.Royal mail doesn't care less about its customers.I post 100 plus items a week an expect a certain level of service considering I'm ripped off on sending post everyday.When I asked asked about this they claimed it wasn't busy enough which is rubbish. I have regularly found myself in a 10-15 queue.Sub standard
November 2023 by James Ash
Once again the postman left the mail on the top of the gas box It not the first time he has done this or he just put under the communal main door and today one of the letters had my new bank card he just a lazy all he has to do is ring the intercom and he will be let in
November 2023 by karen ross
Waited in for a re delivery. Said I wasn?t in. I was in. No one knocked or even came through the gate as I would have heard them. Opening hours at the sorting office are nothing short of a joke.
October 2023 by Kai Laskey
Parcel said it was attempted, I took the day of work as the parcels really important , I waited all day no one even came, I have cctv so i checked if they even left a card at the time they stated they came. Nothing. So no clue where they tried to attempt it. I tried ringing customer support, waited for about 2 hours then the phone line got cut of. Awful service.
August 2023 by L P
The opening hrs have been changed, instead of collecting my item the next day I now have to book time off work to collect it. 8am to 10am, 4pm to 6pm is unsuitable especially if you have children. Glad the unions supported their staff but it's a service for customers. These opening times aren't helpful at all. To call and use the redirection service on the phone is also an emotional experiance. I'll unfortunately have to use RM as little as possible from now on.
August 2023 by Mo Fallaha
Open from 8am - 10am and 4pm - 6pm - on weekdays how useful is that for your customers?Shocking service for Southend
August 2023 by Paul J Clark
Incorrect tracking number put on card so unable to arrange redelivery!Sorting office only open 4 hours a day if lucky
May 2023 by Karl Cook
Southend post at the moment is absolutely shocking. We get deliveries once a week if we are lucky. Been waiting for 6 items for over a week. Looked on tracking and 1 item due to be delivered by 3pm Saturday? 2 days later? still waiting. SORT OUT YOUR SERVICE?Maybe stop striking,reduce your prices and get your finger out or let another company take over as you are absolute rubbish
April 2023 by Wesley Caten
24 hour parcel waited 48 hrs tracker says yesterday?s date and time still no parcel 30 mins wait for my parcel off to collect it I go? might as well be call royal collection
April 2023 by William Adams
Not open when they're supposed to be, another customer who came after me claimed that this isn't the first time this week. Shame on you Royal Mail, absolutely disgusting service, especially after your employee put a red card through my door WHEN I WAS IN!
April 2023 by Shimmy Weitzhandler
They never nock on the door. They whisper from behind wait there for a split second and move on. All other companies deliver packages except for Royal Mail. I always have to spend hours travelling to the depot chasing down my packages sent with Royal Mail.
April 2023 by Leanne Walker
Absolute disgrace of a postman puts a red card through the door knowing I am in!!!! To then take ages driving around the middle purposefully knowing I am at the door. This all because we asked him kindly not to park on the curb blocking our entrance to our home in and out. What strange behaviour. Why would you be so unreasonable.
April 2023 by David Jones
Was sent a text to say ready to pick up parcel from local depot 3mi away, when I arrive it?s shut! Great job Royal Mail ?! Awful service
March 2023 by Hazel Rabin
TOOK A RELIABLE POST MAN OFF OUR ROUTE NOW WE GET POST EVERY 2 OR 3 DAYS INSTEAD OF EVEY DAY
March 2023 by Owen Mimpress
Absolutely terrible. They are always updating their opening times and this is annoying as it's not always updated online. Every time I tried to go there it said it was open on Google maps but it was closed when I got there
