March 2024 by Hoyeah
Friendly and helpful staff. Not long wait on my day of visit.
February 2024 by Lynn Chen
Had a disappointing experience at this post office, due to unhelpful service by a staff member named Karen at the self-service kiosk. Despite a polite request for assistance, her response was dismissive and felt discriminatory. This not only embarrassed me but also diminished my trust in their customer service. Hope to see improvements for a more welcoming environment in the future.
February 2024 by Ben Roberts
Alwaus queues, understaffed
February 2024 by Cameron Russell
All self service checkouts shut and only 2 staff working the tills
January 2024 by Gabriela Pieta
What's the point of self service kiosks that are not working? They're card only now, they used to be cash & cardHow much money was spent on them and they're useless now.Always queuing here, taking ages.
December 2023 by Sahar Rafiei
Absolutely terrible been trying them for 3 days in a row now and everyday they have been shut saying that they close at 3 but google still says 5:30. When asked why they haven?t updated the opening times they said they put a sign on the door but how can anyone know before coming if it?s only a sign on the door.
December 2023 by Seyde Enverova
Very rude staff lady called Karen (works in self service area).She is definitely not for this job,very bad customer service, she needs training
December 2023 by Smelly Bumcheese
Awful. Everytime I go to use this post office I get stuck in a queue that only ever has one person behind the counter. If I can get served within half an hour then that is quick. Store is really dirty and shelves are in total disarray. Also, I had to pick up a parcel from them, and I was turned away at 12:50 because they were closed from 1-2pm for lunch. They seriously need to employ more staff and to ensure that the staff that they already have are competent.
November 2023 by Hannah Packman
Awful experience. The closing times on Google are a complete lie. The Post Office actually shuts at 5pm and on top of that, staff close the queue earlier than this (around 4:45pm) to make sure they?re out as early as possible. So who knows what time they actually close, as I got there before 5pm and was told I would not be served, even though I arrived before the closing times stated by both staff and Google (which says 5:30pm!). I understand not the clerks fault but the attitude was appalling when all customers were doing was relying on the times provided, and we were all there in plenty of time before closing. My parcel is now being sent back as that was the only night I could have gotten there before 5:30pm (or 5pm!).
November 2023 by Vivian Wijaya
Usually ok services though the queues are long and seems understaffed. However the lady staff serving today at 14:30 had a terrible attitude, arrogantly blaming the miscommunication to the royal mail customer service. The manager ultimately came out and sorted the matter which turned out to be their fault, but not a single apology was given. The manager appeared squeamish but I think the lack of authority is embarrassing. Down 2 stars for the terrible experience.
October 2023 by Kate Roberts
Only ever one person serving at even the busiest times, and self service shut. Rude and unhelpful staff who seem to think that customers are an inconvenience! Completely unfit for purpose - I honestly don't understand how it's still open.
October 2023 by Sanesh Vellacherry
I went to the post office around 5:20 today . The lady said they closed the counter . I told her it?s showing 5:30 online whereas she refused to offer the service and said they closed at 5:00pm . These people are a joke .
September 2023 by Mark Adlington
25 people in the queue and one person serving. This has been the situation at this post office for the past few years. Terrible ?
August 2023 by abhijeet jadhav
Want to give 0 star,but that option is not there. Rude person on the help point of self service, don't communicate properly. Don't complete work of one person. I was only one on the self service point, then also it took 10-15 minutes to complete my work, because of the rude person present at the self service help point.If staffs friends come start entertaining them first. If you want to get insulted without your fault, this is the best place.
August 2023 by S. Q
WHY WAS THERE ONLY ONE PERSON ON THE COUNTER AT LUNCHTIME ON A SATURDAY?! Especially when all 3 self service machines were out of order.The queue got longer & longer & it was just one young lad dealing with each customer. A queue of 17 people at one point, all boiling & frustrated waiting.Took up my lunch hour to do a 2 minute parcel return. Very poor service from the Post Office.
