February 2024 by Anup Kumar
Nice little post office located in the underground floor near Durham city centre.Got limited staff which work fine but the only thing of concern is that they mostly don't answer phone calls and have an automated response "all our staff are busy at the moment", maybe it would be better to simply employ a customer service staff to handle phone calls.
February 2024 by Sophia Darwin
They have been understaffed at times, leading to unpredictable opening hours and long queues. (This seems to have improved recently.) But once you get to the counter, the service is always excellent: both friendly and knowledgeable.
February 2024 by James Cresswell
Arrived at 12:45 to post a heavy parcel which I had carried into town only to find the red barriers across the stairs and no lights on. WH Smith?s staff said the post office wouldn?t be opening again today despite the advertised opening hours showing a 16:30 close on a Saturday. Ended up driving to Willowtree PO where the woman said she heard this all the time about Durham Market Place! Would give 0/5 stars if I could
January 2024 by Ning Wu (Jennifer)
There was a lady helped me to solve a big problem! She is so helpful and patient in the phone. She helped me around 11:00 until 12:00 today.
January 2024 by michael eggleston
Said it was open until 3 pm I went down at 2 pm to find it closed
December 2023 by binoj mt
Very bad coustmer servies
November 2023 by Diego
The opening times seem to be random
November 2023 by Ami Chaulfstein
Very amazing staff who go above and beyond to help. I had a rather complicated transaction and was very unsure but Adrian the manager was very nice and explained everything very simply. As a person with autism, it is lovely and appreciated when somebody is so kind and patient. I highly recommend this post office for helpfulness and accessibility.
November 2023 by Jon B
It's shockingly bad in every aspect.Don't know where to start with it.
November 2023 by Claire Keiser
Don't waste time evening walking in. They're never open at their posted hours. I have to walk 45 minutes to get here from the outskirts of Durham, and though I try at different times of the morning or the afternoon, they're never open. When I asked the employee at the register outside, he was rude and unhelpful. If you can find any other post office, please go there! ?
November 2023 by nctzen
It provides a certain degree of convenience to the center of Durham, but the queue for mailing packages is already very long, and the service staff are still chatting, which is really annoying.
October 2023 by Annie Chou
worst service ever.
October 2023 by Clyde Penney
Came in Saturday once the post office had opened at 10, the man I spoke to was rude. He shrugged my query off said he didn't know and was of no help whatsoever. Awful service
October 2023 by Frida Citlali Jaime Franco
They just keep closing earlier than the regular schedule. It's impossible to collect my parcels.
October 2023 by Jack C
If anyone knows of a small concrete room with a poorly trained dog sitting at a desk, you should probably visit there instead as it will be much more useful than this post office
