October 2023 by Sider KEREMIDOV
Every Week I waiting minimum 15 min to put money on my account, but staff talking too much with customer doesn't care next people. Every Week the same... Time to move another bank.
September 2023 by Caroline Treby
Really poor that they no longer have mortgage advisors ?in house?. I would prefer to speak to someone face to face rather than over the phone or online.
August 2023 by IAN JONES
Called fraud department, they said they needed to call back straight away, no call back, tried calling back up and no one answers for over 30min it?s. Ridiculous
October 2022 by Timothy Evans
Worst customer service I have ever come across in a bank, couldn't get an appointment to speak to someone for almost a month, lady refused to print an Isa transfer form for me, awful attitude towards me (Chester branch) will take my business elsewhere in future
October 2022 by Caroline
Opening hours are terrible, it makes accessing branch service impossible!!
July 2022 by Common Sense
According to the unsightly rainbow on their window, they support pride. Whatever.According to a screen inside the branch, they support the people of Ukraine. Whatever.How about giving me my cash when I want it and am unable to use an ATM? Far too slow. Not enough cashiers and the ones there are seem to get sucked in to dealing with random queries that take ages. Is it too much to ask for there to be a dedicated cashier so I can efficiently get my cash out of what is supposed to be a bank?Please focus on your core mission guys.
November 2021 by Derek 'H'
Called in to pay in cash with girlfriend staff very helpfull recommend bank if you want to open currant account takes 15mins with right documents Derek ?????
October 2021 by Joel Bevan-Jones
Went into branch to open an account and Danielle was very helpful. Thank you
July 2021 by Saad Khan
Awesome service but requires appointment before coming.
September 2020 by Matthew Cooper
Had an issue with an account that needed sorting in quite a short time span, and the business manager Paul Birch couldn't have been more helpful. Talked me through what needed doing, sent the information off for me, and kept me updated over the next couple of days while it was sorted. Really appreciate it, thank you.
August 2018 by Dave Coathup
Unable to speak to anyone , waited 25 minutes on phone . Gave up. Not good enough. Clearly the fault of the system rather than staff at branch. When I did get through, staff member Sarah, was excellent, and sorted my issue out straight away.
July 2017 by Sophie Bailey
Staff were welcoming and friendly, booked me in for an appointment, however the wait was just over a week. Spoke to a lovely lady (who's name I've forgotten) and she explained all about their products and helped me understand all the terms and pros and cons of the account types.
June 2017 by tiendat tran
llove your facade
February 2017 by Sophie Brown
Staff were welcoming and friendly, booked me in for an appointment, however the wait was just over a week. Spoke to a lovely lady (who's name I've forgotten) and she explained all about their products and helped me understand all the terms and pros and cons of the account types.
July 2015 by Carlos Da Costa
The app is brilliant and so is their costumer service.
