December 2023 by Alistair Stott
Had a failed DT Swiss hub replaced under warranty on my E1900 mountain bike rear wheel. Dean Scott (DT Swiss Service Manager at Madison) was in contact with me and kept me updated regularly, I even got an upgrade with a ratchet LN freewheel over the 3 pawl system that failed. All in all it was excellent service by Dean of DT Swiss.
November 2022 by Joseph Bossley
Disappointing customer service from the Wychwood Game part of the business. Both zips broke on my chest pack resulting in lost tackle. Contacted customer service about the faulty item, no apology, no offer compensation.
November 2020 by Wilqaeda
Been trying to open an account with Madison for over 5 weeks - I keep chasing but get zero responses. I could?ve spent £1000?s with them so far but I?ve had to scrat around other distributors trying to get stock to fix customers bikes. Their inability to even reply to an e-mail is awful ...
November 2018 by Marc Buckler
Big thanks to Max and the CustService team at Madison. Great help with a Parks Tool spares issue. Much appreciated!
November 2016 by rob hyde
I have recently retired and am now beginning to put fishing gear together.I have 3 wychwood reels and in due coarse will be adding more tackle so that i can go fishing
