December 2023 by Ed Nash
A lovely experience had today delivered by the young blonde lady - I didn't catch her name. She was really helpful. I didn't end up buying anything as I found something elsewhere, but would definitely go back.
December 2023 by Eileen Treweek
What an amazing Company ? I found their service second to none. A lovely polite Gentleman, named Mitch, went above and beyond to help me with my delivery which was a disaster due to Royal Mail. I am so grateful to Mitch, he is an absolute credit to the Company. I will continue to purchase from TH Baker again and would highly recommend Them . Well Done??????????
November 2023 by Claire N
Please please read the reviews before you buy from this place I wish I had and now I?m looking at taking action! I bought a bracelet last Christmas and after the 30 days it broke, I took it to a local jeweller to be fixed, again it snapped in a different place and so I sent it again to be fixed, they informed me it was made from inferior materials probably bits lying around in the jewellers and would continue to break. I contacted this retailer as it is still under warranty and they explained that because I have had it fixed at another jewellery shop my warranty was invalid. This is stated nowhere in their terms and conditions or on their warranty conditions. I wouldn?t have known how bad it was made had I not have taken it elsewhere to be fixed. Danielle the customer service manager was rude and patronising and highly unhelpful wouldn?t accept they are not following their own policies and point blank refused to help me even though legally they are not following consumer law. This company is out to take your money sell you inferior jewellery and not help. Stay away from this company!! Read the reviews!!
October 2023 by Noir
Extremely rude staff on the phone, not pleasant service at all. Never had this problem before
August 2023 by Susan Dorrian
I cannot express enough how helpful the staff at the Kidderminster branch are. When searching for a St Christopher they sourced 2 from other branches for me to choose from. The range of new and used jewellery is amazing.Well worth visiting if a special piece of jewellery is required.
June 2023 by Rachael Seymour
Fantastic customer service
April 2023 by Diane Barrie
Very nice staff friendly and helpful ?
April 2023 by Charlotte Pearson
Can't remember what I went Into the shop for . So can't really five a review
April 2023 by Brett Thomas
Staff was helpful and friendly.
February 2023 by Clare Simmonds
Refusing a refund and sending the watch away without telling meThis company, which trades under House of Watches as well as T H Baker (same staff) advised me I could return a faulty watch for "exchange or refund" but when it arrived they immediately sent it back to the manufacturer for checking and possible repair.The problems so far:1. Didn't acknowledge receipt of the watch for 2 days after I emailed to check if it had arrived, by which time it had been sent away2. Did not mention in any emails that their policy is to send watches to the manufacturer if they think they've suffered accidental damage3. Misleading information in their initial responses to a request for a refund4. Tried to phone to let me know they would send it back but couldn't get through. Then sent me an email missing out why they would be sending it back5. I recieved these emails after it had been sent back so I was unable to recall the watch6. The watch is legally mine but it was sent to the manufacturer for 6-8 weeks without my permission7. They refuse to give me a refund. So they now have both my money and my watch8. Would have charged me for repairs had I not intervened and requested that the watch be sent back directly to me at their expense.9. Roger, Head of ECommerce has not provided me with proof that the watch has gone to Casio, nor accepted any culpability for the poor communication.
January 2023 by Philip Milton
Very helpful, after I picked up a ring after a repair, noticed a bit of damage, they were apologetic and have sent it away (with no cost) can't thank them enough
November 2022 by nadine
The worst jewelers out there lost my wedding ring and still haven't had one back from them in replacement I sent my original off in June 22, they also sent my engagement ring off to tighten my stone and it's been completely messed up the claws on the ring are not inline the gold is tarnished and the stone isn't my stone as I took it to the jewelers that my husband bought it from I'm so heartbroken that this has happened to two rings that have a sentimental value to it
October 2022 by Roy Horobin
Great place to buy watches, & jewellery friendly staff.
August 2022 by Wassim Draoui
Sent my chain to be repaired and was shocked that the return one wasn't mine.Been sent 34g chain instead of my 90g.Really Bad from a busness operating from the 18th century. We cannot Trust you it's a fact. Customer servicewise Unprofessional , who cares...Been really frustrated and the person in charge instead of being ashamed started finding a way to discharge himself as mistakes happen. REALLY BAD ? RECOMMENDED NOT.waiting for them to investigate ? like they said investigate the lack of professionalism firstly.Bought my chain 25 years ago £150 and after repair and cleaning had poor quality Chinese one back with lose of Wight 60g after TH Baker slimming program...
July 2022 by Grace Robbins
Best experience. So friendly, gave us every option and nothing was too much bother. Will 100% return
