October 2023 by Grant Hutchings
The last three times I've been, there's been one wait of 90 minutes, one wait of 45 minutes because they'd lost my items and now one time where they've not been able to give me my items as they forgot to rota a pharmacist for the day.
August 2023 by Keith Gleaves
The staff are very welcoming. I have no issues about getting my perspiration always get a txt to say ready for collection.
May 2023 by Shannon Safronouskas
Impossible to get in contact because it seems nobody can be bothered to answer the phone.So unless you're able to walk in order to pick up medication they don't care.Have a good weekend. I won't stuck in GWH because that's where I'll end up due to my meds not being delivered!
March 2023 by Jo Hicks
4 hours waiting for a prescription that had been at the pharmacy for three days and they still hadn't bothered to actually make it up. Finally got to the counter to be served after standing in a queue for 3 hours to be told they would make up the prescription now. Waited another hour while other customers that had been served after me were being given their prescriptions and leaving. Finally went to ask where mine was and only then did I actually get it, minus an item because they never have anything in stock. Abysmal place with poorly trained staff who prefer to gossip behind the counter than actually do any work at all. If the surgery didn't automatically send all prescriptions there, I'd never use it again.
February 2023 by Daniel Johnson
Anna on the phone was so lovely and helpful, also rest of the staff really went the extra mile. Wish I lived near by so I could use this pharmacy.ore
January 2023 by Pinky Boo
Head office really needs to help these guys out, it?s not there fault.It?s never open on time, the queues are ridiculous, won?t serve you if the Pharmacist has gone on lunch (when it?s already made up) the shelves are empty and messy.They need a break from it all, fully stay it so they can stay above board.I hear a lot of people are moving away from the place due to all the on going never ending issues there.You hear it all the time as you queue up from others.
January 2023 by Millisarah Galye-Brown
Have to laugh or I'd cry. Total mayhem 2 and a half hours queuing in minus 1 weather top tip people get there by 3pm the latest to avoid queing for nothing, they shut at 6! @Rowlands stop sending automated, insincere replies back to genuine comments its about time media exposed you!
December 2022 by Yam Pun
THEY NEVER PICKED UP THE PHONE, WAITED LONG, NEVER GAVE RIGHT DIRECTIONS OR HELPED us!!! My mum and I had a horrible experience with collecting her prescriptions. Normally, I would order 2 month medications via POD and ask parents to collect them in due course. Last month, they collected the bag of medications and got home, and realised that they weren't enough for 2 months. As humans, we naturally make mistakes but after visiting the pharmacy 3 times and explaining the situation, they never solved this matter. When I visited the pharmacy, I noticed that it didn't just happen to us because I noticed that a few other customers also were having various problems. Last Tuesday afternoon, I went back and explained the situation again and the staff asked me to come to pick it up on Thursday afternoon, at that time I asked the staff if I could have a note for proof of collection and she denied my request and just said come on Thursday. I went back today (Thursday 14:30) waited in the queue for 20 minutes, and spoke to another staff and he said that they have nothing in the system for my mother. He was aware of this matter when I visited last Tuesday too. So I went to the GP reception and explained the situation and I am yet to hear from reception.Who am I have to talk to when the pharamcy counter staff don't help AT ALL? WHERE and WHEN will my mum get the medication?
December 2022 by Toni Harper
Ordered a repeat prescription, it was received by rowlands 7 days later, I went to collect it 2 weeks after that as had not heard anything to recieve HALF of my prescription, the 2 main items which keep me alive were not ready, told they would be ready the next day, still not there, told to come back on the Monday, went in at 9am and told they had the items but they need sorting and would be about 30 minutes, go back 5 hours later and get told they are not there and might be in tomorrow!! Most of the stuff were lovely but 1 person was very rude and made me feel as if my medication was not important and me keep going in asking for it was an inconvenience to him, have now requested to change pharmacy as this is not the first time I have been spoken to like this by the same person. I understand they are busy and short staffed but just be honest and say you dont have it!!!
December 2022 by dean Mayfield
Another failed prescription collection. 5pm 17th Nov an hour early they suddenly declared to to waiting queue we are shutting as the pharmacist is leaving at 5pm. My pod was put in 8 days ago, my tablets ran out yesterday, ive been too ill to get here earlier. Now another night of withdrawl and vomiting. Waiting in the vain hope that they have my repeat tomorrow. Seriously if you want to live dont use rowlands in Eldene.
October 2022 by Dan Cooper
Even though this pharmacy is next to my surgery and walking distance from my house i will stop using it for my prescription, there is always a huge queue of people outside waiting and very few staff working, they never do the prescription in the time stated and you generally have to wait an extra 30 minutes to get it. I do not blame the staff as they try their hardest but there is never enough.
October 2022 by Kathryn Holton
I put my order in for my meds over 2 week( was in hospital for 1 week) and they still had not been done and had to wait 45 min to only get half of the meds. They are critcal meds that cant be missed.cant keep using the sort staff excuse.this is people health that been affected .the staff in there are fine.but seriosly sort it out !!
September 2022 by shannon mclaughlin
absolutely horrendous pharmacy, rude staff who think it's acceptable to stand behind a counter making rude nasty comments about patients for all to hear. never enough staff working, and the longest waits i have every experienced. i was stood at the counter for over ten minutes waiting to be acknowledged too still be ignored
September 2022 by Beccy Wills
You get told by the surgery that your Prescription went on one day then told they pharmacy that they only got it today. But if I want to collect it I get my prescription and go elsewhere. Recovering from covid which has affected my breathing but I can wait! It's getting worse here! Really upsetting as I need it to breath
July 2022 by Jamie Garman
Never answer phone so you have to go there for face to face to check whether a prescription is ready!!
