January 2024 by Ryan Stephens
Food took 40 minutes even though when we ordered we were the only ones there. When food did arrive it was cold and the service was horrendous. Probably wouldn't use again.
December 2023 by Sharon Ramsay
Having waited 45 minutes for our afternoon tea, it wasn?t really worth the wait. The staff seemed very harassed & weren?t at all friendly. The original server didn?t smile or interact & it clearly looked like she didn?t want to be there. The afternoon tea isn?t as good as it used to be & definitely isn?t worth the money if you pay the full price. Thankfully we had a promotional offer which softened the blow. The coffees were nice but the food was very mediocre. Not sure if they were short staffed today but the tables weren?t being cleared very quickly. Overall not the most enjoyable experience.
December 2023 by Lucia Golmicova
Not nice experience at all? We came for coffee and cake with my friend and our daughters. Waiter refused to make coffee for my friend? she offered her tea instead. We got 2 Red velvet cakes for our kids ? cakes were dry and smell weird. We had to return cakes ? luckily they replaced them with different cakes which wasn?t that bad. Not going back there again and I would definitely not recommend that cafe to anyone.
November 2023 by Lexi
Unfortunately it has gone downhill massively this year; we used to love it but will definitely not be returning anymore. I ordered a croque monsieur and this is what arrived?it didn?t even have any cheese in it, which I questioned, and the waitress said that?s how it comes (even though the menu says a ham and cheese toastie covered in cheese, and a croque monsieur is this as standard). The one slice of ham didn?t cover the bread and the crusts were so stale they were like sawdust. And it was about £10. My husband ordered a breakfast skillet but they said they were out of skillets, and a festive gingerbread latte but they were out of gingerbread syrup. The whole place was filthy, there?s no longer table service, and the waitress wasn?t friendly. It was also freezing cold as it is next to the outside play area, I know that?s not their fault but everyone was sitting in their coats and I haven?t had to do that before. The one positive is that the team member on the till was shocked when I took my plate of food up to them and immediately gave me a refund (I?ve never sent food back before in my life, but it was so bad that the couple next to us said excuse me you should really get your money back which reassured me I wasn?t being over the top). Such a shame.
November 2023 by E LucyAnn
Pretty poor display of food. There were no skillet dishes left. Had the pancakes which were soggy and looked like they had just been reheated. Also had the two mini bites - why was everything so soggy! From the hash browns to the mini burgers.. pretty disappointing. The only thing that was remotely edible was the fruit ? And the mocha which was bought over was spilled all over the place before it even got to me, making it sticky to handle. The toast was burnt. The service was ok, although the chap who bought food over to us (twice) said absolutely nothing, with no emotions. So much for being in the services industry. This wasn?t worth paying £30 for - wouldn?t have paid £10 if we?d had known it wasn?t going to be this substandard. Hugely disappointing start to the day.
November 2023 by Sue Tarn
Absolutely filthy and I couldn?t place an order without giving them a table number. I?m on my own so by the time I?d given them a number someone else was sat at the table.You need enough staff to clear the tables, not nice when there?s mashed up food from the previous occupants everywhere
October 2023 by Beth Mcconnell
Arrived today to use our Group On voucher. New menu started today and is advertised in store but the Sliders (which are on the menu) were not available yet. They initially tried to say we couldn't use our voucher but we point out the deal started today, wasn't that friendly and the skillet my partner had was mainly potatoes and onion (not much meat) and felt like was just heated up, my avocado was scraped on really thinly.Overall experience is not great and would not recommend :(
October 2023 by Danut Croitoru
The petite cakes were absolutely delightful, practically melting in your mouth. However, they leaned a bit too heavily on the sweetness scale. The sandwiches, on the other hand, were freshly crafted with a diverse range of fillings, showcasing their dedication to quality. The warm scones, served with clotted cream and jam, were a perfect comfort food choice. We decided to try their hot chocolate, which, while decent, didn't quite stand out. The service was satisfactory, with everything arriving promptly. Overall, it was a pleasant experience, though I couldn't help but feel that the prices were a tad on the higher side now.
October 2023 by Michelle Ray-priest
Had afternoon tea, lovely service ,friendly staff wonderful food.
August 2023 by Nickey Worlock
Not the best experience, ordered a meal and when it came out was told that what we ordered wasn't available so they'd cooked us something else!!!Really!!Neither of us could eat the "unrequested substitute meal" so had to order something else and then wait again for that to be cookedNot a great experience
July 2023 by Carries Shoes
Had a coffee here tasty but slow service and staff unfriendly
July 2023 by Mrs. H
The cake were dry and hard I had to use the side of the fork to cut a piece of the mango passion fruit. We got the Strawberry chateau that was not good but softer. I am very disappointed in the staff I asked one if the ladies what was ingredients one of the cakes had she respond with,?Cake?? with an attitude and walked away. She was so rude didn?t want to help us or explained we had to get a table first then order.
July 2023 by Fui924
We opted for the £16 for 6 deal and selected a variety of cakes. Two of the cakes we received were stale, with a solid and dry sponge. They were clearly not fresh and far beyond their best. To make matters worse, later that evening, the entire family experienced symptoms of food poisoning.
June 2023 by Michael Turner
It was the first time we visited the Swindon outlet, and stopped at Patisserie Valerie for 3 drinks and a croissant for my son. Everything seemed expensive but I suppose most chains are nowdays. What really made me unhappy was to find whilst I finished my coffee, there was a huge crack running down the inside of the cup. It looked dirty inside the crack (6cm long) wish I had taken a picture, so I took it back to the servers, I wasn't rude, but i stated that they shouldn't be giving out cups like this to customers, and the lady just told the other server to 'put it over there' i.e. the bin I presume. Didn't get an apology or anything, but I expect its too much to expect an apology now days. Just didn't seem right or hygienic with using a cup in that state. Won't be going back to this establishment, and regret going there now.
June 2023 by Lizzie Birch
We popped in on the Tuesday the 29th of May 2023 to order a 80th birthday cake to be told we now have to order online, no card , website was offered as we were clearly getting in the way of the manageress undoing and redoing her ponytail as she side stepped 3 moves away from us (hygiene people) my partner and myself kind of shrugged this warning sign off, and decided to take a couple of slices of cake away with us (it was empty in the sitting area and counter ) anyway after waiting 15mins NOT to get served and be totally ignored we left! This place is great if you like waiting and being ignored, can't rate the cake as we never got any! Wishing others better luck
