June 2023 by Davida Foyster
Very happy with the service and the people they welcome you in and always happy to help
April 2023 by Janet Latimer
Excellent very friendly and helpful staff
April 2023 by Terry Lambert
lovely shop pretty young girls working in the shop always great service great shop.
February 2023 by sean Leavy
Bought my partner a charm bracelet for vslentines day great assistant helped her choose th. Size and best types of charms to choose very good
December 2022 by Lily
Popped in for an exchange this afternoon. Was greeted when I first came in and had shortly waited in line before being served by Georgia. Her service was outstanding and helped me exchange a bracelet that was small for my Nans Christmas present. She was quick to help to exchange the product for a larger sized bracelet and I?m overall happy with the kindness and care from her! Thanks Georgia!
November 2022 by Rick Bartlett Fencing Services
My daughter took me in here, she loves it. Staff were very good
October 2022 by Sue Pleasance
Very helpful staff nice displays, plenty to choose from.
May 2022 by Verity Robertson
Went into the store this morning, to change a ring I was bought for my birthday from my husband. The size fitted, but just feel comfortable and I didn?t want it to stay in the box, I didn?t have the heart to tell my husband. I asked if I could change the size. Unfortunately I had no receipt as it was a gift. The lady who served me (sorry cannot remember name) looked online and found it and exchanged it with no problems. I am so thankful as I really want to wear it as I love it.Thank you so much, you made my day!
May 2022 by Yan Hunter
Not a huge fan of pandora but went for a birthday present for wife and staff were super friendly and helpful. Well done ?
May 2022 by Mandy Rouse
Very good selection. Staff very helpful.
February 2022 by georgie shute
a huge thank you to Amy for helping us pick out beautiful rings that go together perfectly.we had never felt rushed and even went for coffee to decide, and came back and she brought out our exact selection we previously had! thank you Amy!
February 2022 by Anonimowa
Very bad customer service. Crystal fell off my bracelet, after few months of wearing, I went to the store and the blonde woman behind the till started raising her voice on me that it?s my fault and I have to pay them to fix it. She said I made the metal ?bend? that?s why it fell off, which is not true, it was styled like that from beginning so it can better fit a hand. They will tell you ANYTHING just to not refund you for bad quality product. And you have to pay them if you want to fix something what got broken and it?s not your fault.
January 2022 by Jordan
Nice location and easy to find. Good range of products. However, I recently purchased the wrong sized bracelet from Pandora for my partner. As a result, we visited Pandora in Swindon and my partner was trying out the different size bracelets on offer to see which one fit best, in hopes to exchange her bracelet. The store manager, Joanna, assisted us with this process. Due to time constraints, we were not able to arrive at a decision on the bracelets. Therefore, we returned a few days later to continue the process and properly exchange the bracelet for a better size. Therefore, my partner was wearing the bracelet as she entered the store so that she could compare the different sizes of the bracelets.Upon arrival, I almost slipped due to the wet floor. There were no "wet floor signs" and Joanna, the store manager was in the middle of mopping another section of the store. This was 40 minutes before store closing time.Moving on, we explained to the store manager that we are here again to exchange the bracelet for a different size/ bracelet style. To our surprise, Joanna stated that we can no longer exchange the bracelet because my partner was wearing it when she entered the store and was also wearing the bracelet when we were here the last time. We explained that the bracelet was only being worn to compare the size while in the store. Joanna said that she had no way to corroborate this and therefore she cannot be of service because she would not feel "comfortable" assisting us. Once again, Joanna was informed that the bracelet had not been worn whilst out and about and we also reminded her of the 30 day returns & exchange policy. Joanna responded by explaining she has her own policy which states that "once the merchandise has been worn outside the store, it cannot be returned/exchanged unless it is faulty".I'm very disappointed & appalled with the service we received from Pandora in Swindon. The store manager's demeanour was condescending and extremely dismissive. I would never visit this Pandora again and I would advise others to be 100% clear with this store's returns/exchange policy before purchasing!
January 2022 by Mark swinmurn
Very efficient and informative
December 2021 by Cliff Dale
Helpful staff, quite busy but we'll stocked