December 2023 by Mark Taylor
After receiving appalling service from LSG/Assurant (Nationwide service partner) as a bolt on phone insurance to FlexPlus account where they repaired my phone with a damaged but serviceable part, I received a letter from Nationwide Members Relations Administrator stating:"Nationwide have no access to the systems used by their partner, so we are unable to investigate your concerns, this is why we have asked LSG to investigate and respond directly to you"The folks at Nationwide obviously don't know what an echo chamber is and do not have the get up and go to help their own customers when challenges arise. WE already received a final response from LSG/Assurant and have been told they may use 2nd hand parts to fix phones sent to them.Should you wish to actually do anything about this then please let me know. I'm confident the response will lead to LSG/Assurant deal with all complaints as we dont have access.Perhaps you should have somebody monitor Trustpilot as well.
November 2023 by Peter Yeomans
Superb bank.Should be used by everyone.Abank for great service and this gives us peace of mind.
June 2023 by downcast
my dad works here 5 stars
June 2023 by Harry Hardwick
The Nationwide don't respond to complaints from members, even though the members own the Nationwide. They don't treat members fairly at all and don't like receiving complaints from members as they think they are perfect. You have to wait 8 weeks after you make a complaint and then escalate it to the Financial Ombudsman Service to uphold your complaint.
June 2023 by Muneeb Khalid
Worst bank froze my account provided evidence. Still won't let me have my own money back.
April 2023 by David K (daknight)
My experience with Nationwide Building Society has been extremely disappointing. After raising multiple complaints of which around half were upheld, I was shocked to receive an email informing me that my accounts would be closed due to a 'broken down, irretrievable' relationship. I attempted to appeal this decision, but my efforts were met with resistance and indifference from both the complaints department and the CEO.It's clear that Nationwide doesn't value customers who raise concerns about the quality of service provided. Instead of addressing the issues I brought to their attention, they chose to close my accounts without adequate notice or explanation. This move has caused significant inconvenience and financial stress for me.Overall, I cannot recommend Nationwide Building Society to anyone. Their lack of transparency, poor customer service, and unwillingness to engage with customers is unacceptable. I urge anyone considering banking with them to proceed with caution and consider alternative options.Before this I had been a loyal customer for over 15 years.
March 2023 by John Jones
I have removed a positive review and now providing a negative one.They advise that they are working through what the savings interest rate may be after the bank of England raised rates on the 2nd February, now 5th March. So a month goes by where mortgages are amended virtually from day1, and yet savers have to wait for ages. With algorythms and computer sytems that can undertake this in minutes it is unbelievable. Now I have to move large sums out of Nationwide and into Post Office savings accounts which are 20% better. £300 intead of £250 for £10000. Makes more sense to me.
February 2023 by Jessica S
Scammed by:07-04-3639389109Do not send funds, and unfortunately banks do not cover faster payments transactions
October 2022 by Matt Andrews
Visited for work. Nice offices with good facilities... However the restaurant food is awful for a large company (probably the worst I half eaten) . If you do visit please, for your sake, take your own lunch!
October 2022 by Anthony Vrsalovich
Their telephone system is shambolic.Head Office is an absolute disgrace. Anyone trying to get through will know exact what I am talking about.
August 2022 by Sir Boris Dumpling ?Jojo100?
Sorry but Nationwide Building Society are in my opinion extremely poor when it comes to their savers. We are constantly closing savings accounts down and opening new ones which are exactly the same but with higher interest rates. 1 year Triple Access (14) was 1%, however they opened 1 year Triple Access (15) at 1.4%. However they don't upgrade your old account, you have to be checking and taking action to upgrade the account yourself. Their can only be one reason for this and that is to hope that customers do not notice. Contrast that with Virgin Money and Ford FCE who e-mail you to advise that the rate on your savings has increased. No action by you required, they obviously care for their customers. As for rates Virgin Money 2.02% for £1000 and 1.55% for £25000, 1 year ISA 2.12%, try getting those rates at Nationwide? It appears to me that Nationwide do not value savers and if you leave your money in an account at end of term you are likely to find yourself on 0.01-0.20. Come on Nationwide yu can and should do better.
August 2022 by Hagar
Whilst I am more than happy with the service provided by my local branch, I raised an issue with Nationwide regarding prefixed titles. I have a preference not to use a prefixed title but do use a suffixed title but Nationwide along with others establishments will not change wretched their computer systems to reflect an individuals preference when automated letters etc get sent out. The only option I was given was to use Mx which is not acceptable.Obviously I cannot speak for other people but others may wish to omit any prefixed title for personal reasons such as privacy, security or gender neutrality.Computers and automation lack humanity, respect and courtesy. Profit before people......Whatever happened to personal service and good manners?
July 2022 by Al_fhahad Sabbaha
Hi Good day! I am just verifyng if you have a bank staff the name is mr. chris rhodes? i am higherly appreceated if this get a respond thank you
June 2022 by James W
very happy with my experience of nationwide. long time mortgage customer. recommended.
February 2022 by Gill Newman
Phoned to speak to someone at my bank today as I DO NOT do online banking and DO NOT use apps!!! Gave up after 20 minute repeated message telling me to log on and use the app! Wish I could find a bank that would be happy to speak to me.
