October 2023 by Dmitry Kalita
Friendly personal but too long to wait for anything
June 2023 by Stiggy
Not the best by any means, but at least this location was open on a Saturday. Extremely difficult to bank when all the locations close at 4:30pm before most people get off of work!That being said, the employee that worked with me to open savings account was very helpful and even went out of his way to call me about my parking ticket I dropped.
June 2023 by Bear
The machine on the street swallowed by debit card when I was withdrawing cash (btw, nothing wrong with the Barclays debit card I put into the machine) and the HSBC bank staff said they were unable to retrieve it. I was stuck in this town with my 3-year-old child with ZERO cash. Just a warning. The staff said they could not retrieve cards and had to contact my own bank. Not blaming the individual staff, who were polite, but surely bank branches should be able to retrieve cards!
April 2023 by shane fuller
shuts at 4.30pm, what the hell? miss the old town branch which was my actual branch till it closed, least that one was still open till 5, must be time to find a different bank, must be hard work doing 9.30-4.30pm, useless
November 2022 by Quintessential Consoomer
Extremely awkward and confusing layout inside, no front desk/reception, a 'waiting room'? immediately inside, but you've no way of knowing if they're waiting for someone to get back to them, if they're next in line to speak to someone, or just some delinquent hanging about
August 2022 by Kran57
Attentive and diligent service
August 2022 by Vlad Sokolovskij
Poor performance only one HSBS ATM in Swindon and not working
July 2022 by Teofil Stefan
(Translated by Google) The Romanian Alex who works there was very helpful(Original)Mi- a fost de mare ajutor românul Alex care lucreaz? acolo
April 2022 by Benhworth
Needed more cash than my daily card limit, made a journey especially to withdraw my cash, but they had no-one on the counter. Instead 1 person was dealing with a que at the podium which was out the door, what a waste of time!
April 2022 by The Southwest Man
Always get the help i need here.Staff are pleasanr.Saturdays you wont get counter services so one of the office staff will help if they can
February 2022 by Brad Holiday
I've been a long time costumer of HSBC, a lot of experience dealing with the bank online, on phone and in branches. Unfortunately, I must say, the experience I had in this branch (Swindon Canal walk) is appalling. There is no respect to the customers (they obviously don't like my accent either) and they are hopelessly useless. The worst experience in dealing with the bank.
November 2021 by youtube Youtube
Here is a tip for you HSBC was going to move from Barclays to HSBC but your signup process is horrendous you must have 80,000 questions to be filled in you want to know my entire life history, i only wanted a bank account with no loans and no overdrafts so stop being so nosy and intrusive. I wont ever use your bank after seeing your process to set up.
November 2021 by ahmed hosny
Very poor service. Always very long queue. I spent more than one hour to talk to someone from the customer service. No special benefits for premier customers.
March 2021 by Joao Paulo Gouveia
amazing customer service, if you need help with anything i would recommend to speak to alex or donna, they are very kind and they will go through everything with you.
October 2020 by Mike Thorpe
Very poor bank only open when I am at work shut Saturday the only day I can get there don't trust internet banking will be moving bank account to other bank
