June 2023 by J Smith
Big thank you to Lyndsey Store Supervisor at Earnest Jones in Swindon for all your help. We bought a ring in USA from Zales recently and it could not be sized down to correct size. Lyndsey has been liaising with Zales aswell as myself and has now all been sorted, thanks to her help. Lyndsey has gone above and beyond and I cannot thank her enough! Please pop in you won?t get better customer service when it comes to purchasing jewellery with their store!
May 2023 by Steve Hawker
I was after a watch that they never had in store but were agents for.Nothing was to much trouble for the staff,they ordered the watch in,gave me the same discount i was offered else-ware and has been a great experience.Thanks to Helen & Lyndsey....
May 2023 by Summer Redford
Fantastic service by Michaela and the team. I was quite upset as a stone had fallen out my my engagement ring so came into store and was instantly put at ease. The girls working made it so easy and resolved my issue straight away they gave fantastic advise and I left feeling really positive. I couldn't recommend them enought. Looking forward to return to purchase my wedding band. Thank you for all your help.
February 2023 by Allex Sparks
I had an absolutely fantastic customer experience with Lyndsey from this office.The issues i experienced are too long winded to go into, but my experience involved a repair/replacment of my wedding ring. It was a long process to get the result I wanted but Lindsay had my best intentions at heart, kept me updated and was there for a straight to the point conversation when I needed to know more details.Nothing was too much trouble for Lyndsey, she is such a lovely and genuine person.I would highly recommend this office.
February 2023 by Stacey Higgs
I have used Ernest jones a few times now and I have found the staff and manager Michaela to be exceptionally helpful in finding what I was looking for. Their Service is impeccable and so very helpful in getting the right gift. Highly recommend anyone to visit the store in town.
December 2022 by Keith Anderson
Great service from Helen and Michaela. got the wife's eternity ring made larger at very quickly and at a reasonable cost.
October 2022 by mick wright
Got my watch back as battery had died. Great job. Had a few problems with it before that they sorted to the best of their ability. Would always use these.
February 2022 by chris fulgoni
Absolutely 1st class service. Linzie was fantastic. Extremely friendly and very helpful. A truly wonderful shopping experience!
December 2021 by Peter Parmenter
Very good service
November 2021 by Samsher Sanghera
Great service at swindon High Street branch big thank you to lyndsey for all her help
July 2021 by Alan Hayes
I'm very impressed with Ernest Jones, I've used them numerous times to buy from them. They are very helpful and will do their best to help you buy what you want. I highly recommend Ernest Jones to buy your jewellery.
July 2021 by Ellie Castle
I went in to Ernest jones in the town store last month I believe it was, there was a woman behind the counter I can remember her being a short and large sized woman with brown hair. I was looking around the store to buy a bracelet for my daughter and she was glaring at me whilst I was looking then I heard her mutter something under her breath and storm into a back part of the store, I waited for over half an hour to be served and she came out and did not acknowledge me so I went down the road to beaver brookes and I spent my money there, I will never return to Ernest jones after the unprofessionalism and lack of acknowledgment I was given
September 2020 by E Hak
Rude staff. Not helpful. They advising finance process is instant, you apply, then it freezes for weeks without any reason they can reasonably explain, only for them keep suggesting that you have made cash purchase. What's the finance options then for?Huge waist of time. Go to London or Bristol, to buy your goods.
September 2020 by Séan Ovenden
Yes this shop still exists. Such a nice shop with years of experience. Located in Brunel centre of shops.
May 2019 by Andy Smith
All good but when Tag charge what they do for battery replacement I would always expect it to be returned in a box which it always had been in the past!