October 2023 by Jon King
Friendly and helpful staff, very busy though, eek!
September 2023 by Patricia Taylor
I have been using Boots Old Town for my prescriptions and have found them, at every visit, to be very professional with a friendly manner. As a retired healthcare professional what is important to me is how organised are. I moved from my previous pharmacy because of their always searching around for prescriptions. Safety first with a friendly touch that is Boots in Old Town.
August 2023 by Arun Kumar
I found the manager of the boots wood street store extremely rude and from my experience, exhibiting unacceptable behaviour. I waited for my turn in the queue like everyone else and when my turn came up to purchase the items I needed, she calls out to her colleague and says "could you also serve this gentleman please" and moves on to serving the next customer behind me with no explanation. Like a good citizen I went over to the other serving staff member who was already serving someone else and had to wait my turn twice! I think this store should be avoided by anyone that values their own time and doesn't need this sort of petty behaviour in this day and age.
July 2023 by Mike Coles
Excellent service
June 2023 by Taty Silva
Very disorganised with the prescriptions which takes ages , and also feels a bit disorganized generally .Service is slow and they all look stressed.People are left waiting and some staff are slightly rude and condescending.
May 2023 by Derek Marsh
Spent 2 hrs on telephone to complain about the sale of an empty container of bazooka costing £5.49 I think the calls cost more!! FOR NO REPLY thank you boots.
February 2023 by Amanda Woodhead
Brilliant service today, really struggled to track down the prescription antibiotics I needed quite urgently as I was feeling so rough. Tried a few pharmacies who had no stock. Phoned these guys and the pharmacist was fab - he was so helpful and put the meds aside for me to collect just before they closed at5pm. Really appreciated this as I didn?t fancy another night without medication. Top service, thank you
February 2023 by Anonymous User
Not sure if she is the manager but the long-haired brunette, tall/large woman always seems miserable, at least towards me (despite being polite to her). The staff will happily take an extended lunch break at times or rush the customers out around closing time. Need to sort your staff out, Boots. She in particular has awful customer service skills for a company that is supposed to be empathetic.
June 2022 by Jonathan Glover
Thank you for helping with a prescription during times of IT trouble - much appreciated :-)
May 2022 by S L (Sally)
Incredibly helpful and accomodating for those of us needing reasonable adjustment. Professional and courteous.
April 2022 by Sarah Dickens
I visited this morning, with a prescription for antibiotics for my baby grandson. Unfortunately they were not available at this branch of Boots, but the pharmacist checked and told me to go to the Boots in the Town centre. Whilst I was there she gave me very clear advice about the use of paracetamol and ibuprofen syrup, and also about how to deal with any allergic reaction to the antibiotics as this was my grandson's first course. She was extremely professional and helpful in the way she advised a probably over-anxious Grandma! Thank you.
April 2022 by t md
Closed due to the wrong hours on the map! See the picture for the correct time.
October 2021 by N D
The gainly manager is unnecessarily rude, and seems to get a kick out of the pain and misery of her customers. While hobbling outside the pharmacy, I've had to call my GP's practice on three separate occasions to get the portly manager to issue my meds, she wouldn't even accept the prescription indicated on NHS app as proof.She also lied to me and said that they only deliver to homebound patients. The Boots website clearly states they deliver to all patients for a fee.Why work in this sector if you despise those you serve?
August 2021 by Nitin Agrawal
Very helpful pharmacist and gives time to explain medicine dosage
July 2021 by Phillip Murphy
Wonderful personnel in the store
