February 2024 by Rowe
Having originally bought delightful bathroom from WAVE some 15 years ago, we have recently received great customer support from Gary and team at WAVE, who went the extra mile to help us find a replacement part from now unavailable range. Thanks for your help and knowledge, much appreciated.
February 2024 by Alan Bett
Once again, I cannot emphasise more the excellent after sales service experienced from Wave. After taking delivery of our bathroom 5 years ago, Gary replaced our faulty basin plug and waste, free of charge and explained in detail how to fit it. I would strongly recommend any new customer looking to fit a new bathroom to look no further than to go to Wave bathroomsAlan
December 2023 by Jeff Tupholme
Gary knows bathrooms and the bathroom business inside out and is always happy to give you the benefit of his years of experience. It?s all quality stuff and you?ll come away feeling you?ve got the right product a good price!
December 2023 by Digby Thomas-Bennett
We recently had the pleasure of experiencing the exceptional customer service of Wave Bathrooms, which once again surpassed all expectations. After installing our bathroom fixtures 15 years ago, we encountered an unexpected issue with a specific part. Anticipating the difficulty of finding a replacement for such an old model, we decided to visit the original store, where we made the purchase ? and I am so glad we did.Wave Bathrooms went above and beyond to assist us in locating the elusive replacement part. David and Gary?s dedication to customer satisfaction was evident from the moment we explained our situation. Instead of dismissing our inquiry, due to the age of our bathroom fixtures, they took it upon themselves to scour the internet and track down the necessary details for the replacement part.To our utter delight, David not only found the elusive part, but provided us with a link to the Suppliers online store so that we could purchase it direct. This level of commitment to customer service is truly commendable, especially in an era where many businesses prioritize quick transactions over genuine customer care.What sets Wave Bathrooms apart is their understanding that customer loyalty is earned through trust and satisfaction. By assisting us in sourcing the replacement part online, they demonstrated a commitment to ensuring our convenience and minimized additional costs that might have been incurred if we purchased the part through their store.The efficiency, professionalism, and genuine concern for their customers exhibited by Wave Bathrooms make them a shining example of what every retail establishment should aspire to be.We wholeheartedly recommend Wave Bathrooms to anyone in need of bathroom fixtures, accessories, or exceptional customer service. They have proven that their commitment to customer satisfaction extends far beyond the initial purchase, making them a true STANDOUT in the industry.
November 2023 by Peter Coveney
Excellent professional service and advice from Gary. Quality products only with updates on delivery, etc.They know what they?re doing and we would highly recommend.
November 2023 by Annette Fuller
We are extremely pleased with our bathrooms from Wave, really good quality and excellent service. We've installed one bathroom which has received a lot of positive comments. We would have no problem recommending Gary's services, thank you Gary :-)
November 2023 by Paula Page
Service at its best! Replacement part provided same day with no quibble, even after 5 years. Thank you Wave.
October 2023 by David Williamson Jones
i have used Wave for a number of years on a variety of projects and have always found Gary and David to provide an excellent personal service and nothing is ever too much of a problem. An example is i had a slight issue with a basin tap and it was replaced immediately with no questions asked?.. you don?t get that from Amazon and business like this are harder to come by so use them or lose them!
October 2023 by Joanne Brown
We visited the showroom with some ideas of what we were looking for. Gary was very helpful and shared his knowledge of products and their quality. Ordering was easy and the delivery made by David was very efficient.Thank you for your help.
September 2023 by Adrian Fountain
I had problem with my pop up waste and even after 6 years Gary replaced the item free of charge, amazing
September 2023 by Timothy Pittaway
As ever, great service and advice from Wave Bathrooms at a really good price! Thanks Gary
July 2023 by alice jackson
Had a wave bathroom fitted 2 years ago which we love.Recently have had help from David with replacing seals - very prompt service so thank you!
June 2023 by Hilary Bett
Outstanding and knowledgeable customer service. We had a Wave bathroom fitted 5 years ago which we love. Popped in to see Gary today as a problem with the thread on the basin plug. He had a replacement to hand, advice on how to fit it, no charge and our basin is now fully functioning. Fantastic service.
April 2023 by Aaron Wilson
HIGHLY RECOMMENDED!!!!Over the last year I have used Wave on 3 occasions to purchase the materials for my new en-suite, main bathroom & downstairs toilet. Need I say any more!Excellent service on each visit from Gary & prompt delivery from David.
October 2022 by Kellee Hayes
Worst experience EVER!I had an appointment, a massive budget and was ready to spend. I had three bathrooms to renovate plus a possible fourth bathroom (for loft conversion later in the year).I had my own designs which obviously made this designer at Waves resentful and angry.. He spent the majority of the 30 minutes whilst I was there slagging off the ?competitor? bathroom company around the corner. He told me the competitor uses cheap goods from China, over-inflate their prices and kept telling me how rubbish their designs were, then bragging multiple times how he is an award winning designer and the competitor wasn?t. He even laughed in my face when I told him I had paid for my designs.Wasn?t shown anything in catalogues and only given a couple choices of items. These choices consisted only on what was displayed in his tiny showroom, none of which would be suitable for a modern bathroom. Even though I didn?t care for anything shown, I was willing to look at any other options as he told me the meeting would be several hours when I booked it?He then told me ?I don?t want to work with you, I don?t want you as a client?. I was like, excuse me??!Maybe it was my American accent he didn?t like? Same thing happened to another American who posted a review on here about Waves?This guy has no customer service skills whatsoever, was so rude and condescending to me on both a professional and personal basis ?and for what? Because I wanted to spend thousands of pounds and brought my own designs ? Sheesh!AVOID !!
