The Property Ombudsman
Real Estate Agents
Milford House, 43-55 Milford St, Salisbury SP1 2BP
Most Recent Comments
-
February 2024
Terrible service, delayed response. In my opinion the goal of this association is not to provide support to customer/citizens but just delay or derail complaints about agents and surveyors. I have placed a complaint about my surveyor for wrongdoing in April 2023 and I have provided all documents on 02-Aug-2023. They were...
read full comment
-
August 2023
Agent ignored my e-mails and provided me with false information, clearly breaking complaints procedure. TPO ruled in their favour, claiming that "I was not disadvantaged". I will avoid any property which is accredited by TPO in the future.
-
April 2023
Very very disappointing service, their very first letter to me basically read "have you tried talking to someone who cares?" I tried for a while then gave up, I asked them to delete all the information and start over hoping we could have a fresh start and the second time they told me to "try talking to someone who cares"....
read full comment
More Comments(32)
From The Property Ombudsman
The Property Ombudsman is an ombudsman in the United Kingdom. It was established in 1991 and is underpinned by statute. The Ombudsman’s role is to help settle disputes between consumers and UK based property businesses (such as estate agents, letting agents and other property professionals). The Ombudsman service is approved by the UK Government and validated by the Ombudsman Association, and operates codes of practice which are approved by the Chartered Trading Standards Institute.
