February 2024 by David Osborne
An excellent company with helpful and friendly staff, good product range and resonable prices, a pleasure to do do business with.
February 2024 by Amy Amy
Absolutely LOVE my FDC stove, would recommend to anyone! The guys in the office are always so friendly and willing to help with any queries!!
February 2024 by Whitstable Stove Shop
After over 10 years, I remain impressed with the efficiency of FDC's deliveries, and also the quality of their products. I have ordered many items during that period and have had no cause for complaint whatsoever.
February 2024 by David Hall
Tracy & all the staff at FDC are always very pleasant and helpful.
January 2024 by kyle cook
fantastic company with service to match
January 2024 by Lauren Ricketts
FDC are fantastic.Grate friendly staff always willing to help.They have brilliant knowledge of the product and have never let us down.Just a pleasure to work with.
January 2024 by David Hardingham
We have been FDC customers for many years and they are an excellent family business who provide their trade customers with a first class service all round.
January 2024 by FBS Flues
The team at FDC are always a pleasure to deal with. Nothing is ever too much trouble and they are always there to help us out at short notice. Their products are fab and we will continue to support and promote their products going forward. We also love that they are a local business to us so collections can be scheduled at short notice!
January 2024 by W&H Supplies
Fabulous company, great prices, great quality, bespoke product turned around quickly and amazing customer service.
January 2024 by Kevin Mackie
Fantastic company to deal with, quick and reliable service with great range of stock?
January 2024 by T and J Cole Ltd - Stove & Fireplace Showroom
We have sold FDC fireplaces for over thirty years now, great company with great products, FDC will always help out when problems do arise, first class customer service, keep up the great work FDC
January 2024 by Oliver & Gem Speers
Always polite, honest and helpful, good range on offer and products are high quality. Responsive via phone and email. Will continue to use as have done for over 10years with no issues.
May 2023 by Stephen Strong
Really friendly and very helpful
May 2023 by Neil newton
Great fire and very approachable
March 2023 by Rhys Gale
We recently received a bespoke mantel from this company and unfortunately had a very disappointing experience. The mantel was poorly packed with no support to the items. Upon opening the crate we found a chip on the frontside of the mantel, which my colleague immediately brought to their attention. However, instead of providing good customer service, Charlie Waddington (FDC) insinuated that we were the ones responsible for the damage. It's important to note that we had stored the product unopened in a crate for a long time, as we were waiting to install it on our showroom floor after removing their existing display. We understand that this situation is frustrating, but we did not expect the disregard and dismissiveness from the company. The customer service was truly disappointing, and it's concerning to see this level of indifference towards a customer who sells their products. Additionally, it's extremely disappointing to be completely disregarded despite having a relationship with the company for over 20+ years. It's sad to see this level of disregard towards a longstanding customer. As a result of this experience, we have decided that we will no longer sell their products.**Update to FDC Response**I would like to point out that the information provided is factually inaccurate. The crate in question was fully sealed and was not opened by us for inspection. As we previously stated, it was only opened once we sold the existing product that we had on display in our showroom. To continue to suggest that we damaged the product is unfounded and does not reflect well on the individual making these claims. While we have had a positive working relationship with the company overall, it is disappointing to see such a typical response from their director, Charlie.
