September 2023 by Susan Pearson
Had just what I wanted and didn't feel rushed, assistant very friendly and helpful
December 2022 by Emma Cook
My mum bought me two pairs of earrings today and the lady who served us was absolutely lovely x
January 2022 by Paige Sayles
I never ewrite reviews but this one had to be done.I have never read reviews on Warren James Wakefield as I have shopped here for several years but I have it seems there is plenty in the same boat as me. I have never once in the 5+ years of shopping here returned or exchanged an item but yesterday I needed to my partner purchased a ring for me on the 20th of December as dated on the receipt (for christmas) he gave it me on the 25th but I already have this ring and also in a smaller size so I tried it on and knew it was the same one. So on the 27th of December we took it back in the gift box we paid for, the cover and the gift bag with the receipt.Prior to ,the woman serving, even looking at the ring she said you can return it if it hasn?t been worn I said that?s fine so she picked it up and immediately said we can?t do a refund or exchange as it is scratched! We explainedere?s no way it could have been scratched and showed her I had the exact ring on my finger now I already own the ring why would I wear it? She went to he back to speak to someone and come back and said yes management says it?s scratched too and went on to try and show me the scratches which I honestly could not see anything she was talking about.I could go into further detail but in effect this shop does not accept returns because I have never worn this for longer than 10 seconds and now we are out of pocket and down a Christmas present for myself. This could have quite clearly been sold to us like this as we knew what we wanted with a picture when we went in they got out the display model confirmed it was that then boxed up the size we asked for. There was no scratches at all this company just didn?t want to refund their money.Which is fine because you have lost 2 loyal customers that will never purchase from you again, what an awful shame!
January 2022 by Mark Baird
Excellent value and very helpful staff
December 2021 by Shanandreece Lambert
Had an issue which was quickly resolved and was given free boxes and gift bags because of the mix up.
September 2020 by Michelle Holdsworth
Love the jewelry here can always find a bargain for any occasion
July 2020 by Michelle boycott
Never purchased anything from warren james before but my partner bought me a chain, braclet, and ring for christmas it came as a set i never wore the ring as couldnt get it on my finger went to ask if it was possible for another size to be told there is scratches on it so we can't resell it . what annoys me is the scratches didnt come from me as the ring wouldnt fit my finger.!
