September 2023 by Matthew Hughes
Can't recommend, my girlfriend bought 2 separators for her bracelet, both fitted by the shop. One fell off within a week! We aren't sure where it fell off. The shop were most unhelpful, nothing they could do etc.. but they supplied it. We have the receipt too. Not impressed!
July 2023 by Kayla Reah
went into the shop the other week for my faulty ring where the diamond fell out and got told they could replace but didn?t have it in stock. went back in today and was rudely greeted by a member of staff who told be i had to wait behind the women not knowing if i was just coming to look or anything. i stated to them that the stone fell out of the ring whilst on my finger and the miss shaping of my ring was due to my storing of the ring after the stone fell out which was totally my fault. the women rudely stated that they will change it but won?t do it again after this as it was my fault and it was due to some sort of pressure of me trapping my finger (i havent) will never be buying from pandora again it?s cheep materials for an extortion of a price
June 2023 by Sue Glew
Visited the Store on Sunday 15/06/23 around 15.45. Greeted by a member of staff who was serving a customer. The 50% off sale caught my eye and waited a few minutes, one member of staff at the till apologised for my wait and another staff member came from the back to serve me.I didn't get the names of the other 2 members of staff name but the colleague that served me was Casey. They were so helpful, patient and nothing was too much trouble. I purchased a ring, unfortunately realised later that evening it wasn't suitable for my arthritic thumb! I returned the ring on Monday morning to be served by Casey. She was so helpful, nothing was too much trouble and made suggestions to me to make an exchange as I didn't want to spend anymore than I already had. She was great, thankyou. The customer service from the three ladies was excellent.
January 2023 by ELIZABETH HUDSON
Went into the shop for a bracelet... stood by the counter waiting as three girls were serving, unbeknown to us one of the staff put a stand up saying wait here whilst we were already waiting by the counter. All the staff saw us waiting by the counter yet we were ignored! When one staff was free she went straight to the waiting queue, we said we had been waiting by the counter, we wete then told to go the queue.. needless to say i you kst a sale!
October 2022 by Linda Turton
Lovely ....brilliant choice
August 2022 by Charlotte Towers
Went in on the 4th August. Woman called Louise assisted us on our worries with my engagement ring that had lost a diamond. She found my size and the ring and sorted it very quick. I also was looking at other rings in the process and she went and got out my size tray and said I can try them on without me even asking! So while I was taking a while to decide what I was wanting louise was even helping me pick a good combo together on the finger which I loved! Made me feel very comfortable and let me take as long as I wanted. Would definitely recommend! Pandora should be happy to have someone like Louise on there team! ??
March 2022 by Emily Hodgson
Bought a ring for my mum for Mother?s Day it came in a sealed Pandora bag which I had not opened to make sure the ring was in there beforehand my mum opened it on Mother?s Day to find that the ring was not in the bag there was no ring box just a piece of scrunched up tissue paper they better give me my money back or give me the ring that I bought as I never received it but got charged for it
March 2022 by Jamie Harrison
Beautiful shop,very helpful staff we highly recommend ?
January 2022 by Paul Bailey
Staff very helpfull and knowledgeable on there product had everything i needed
January 2022 by Maria Hammill
Lovely staff and didn't have to wait long
September 2021 by Natasha Pakhrin-Takhtar
Absolutely awful experience this morning. My partner and I went to the Pandora store at Trinity Walk in Wakefield to exchange a ring and get either a bigger size or another style. We had the misfortune to be served by someone called Rebecca. She was completely disinterested in serving us and seemed to be talking down to us as from a great height. She was rude, unhelpful and sarcastic, notwithstanding the fact that my partner had bought some expensive pieces of jewellery a few days ago. She seemed to be dripping with disdain is the only way I can describe it. I wouldn?t touch this store with a bargepole.
August 2021 by Zoe Dearlove
Good service. Pleasant assistant, Had what I wanted. No hard sell .
July 2021 by Neil Taylor
Would give zero stars if I could, bought NHS charms and got free bracelet for my wife retiring from NHS Nursing after 39 years service, the one I picked she would have liked to exchange for a different one but you can't swap a free bracelet, and fair enough it's in there terms and conditions, my point is why wasn't I adviced to just get the charms and get bracelet later instead of feeling rushed into picking one, my wife's been in and manager won't budge shame on you Pandora for spoiling a great retirement weekend, won't ever use you again...
September 2019 by Georgina Phillips
Favourite shop
September 2019 by RagingBenja123
I wish there were more choice of earrings but the staff was very nice (her name was Jess)
