March 2024 by Kathryn Ward
Took my daughters bike in for a check in Pontefract last Saturday and was seen by Cam and Harvey. They were absolutely brilliant, went above and beyond, sorting out a problem with her bike. Offered some great advice and checked everything over to make sure it was all safe. Very happy with the service given and will go back again in future. Thanks guys!
March 2024 by Dorrian Gladman
Helpful staff
March 2024 by Antony Gatley
Great service of my cycle ?
March 2024 by Paul White
Attentive staff and friendly service
March 2024 by Helen Grierson
We purchased our 5 year old daughter a bike today, excellent customer service from Cameron at Halfords Pontefract! No hard-sell, no pressure, honest advice. Genuinely lovely to buy from them - we will be back to see them in the future!
March 2024 by Vernon Fenton
Service is the store was fine until I read the emailed receipt as I had been charged a different price to the one on their website. Spoke to customer service and a refund was arranged, this is not the first time this has happened.
February 2024 by Catherine Capewell
Ethan at pontefract is absolutely lovely! We've been twice now to pick up bikes and he is so knowledgeable about bikes and super helpful. He genuinely cares about your biking experience and was asking how our son was getting on with his bike. Definitely be returning if we need anything else!
February 2024 by Wayne Wood
I took my sons run down bike to be fixed come out riding like new excellent costumer service and very knowledgeable bike team couldn't do enough to help made me feel comfortable and explained everything perfectly thanks lads
February 2024 by Estelle Tan
In person service : 5 starsCustomer support: 1 starI bought a car camera and scheduled it for fitting at this outlet. The appointment was at 11.30am that day. We were early and called in advance at 10.45am to ask if we could turn up earlier.Bee - customer service officer told us that was fine and we proceeded to head down.Upon arrival, we were told by store staff that the customer support is in AFRICA and have no idea how the store is run. According to store staff this issue has been raised numerous times but nothing has been done. They do not have a store telephone so no accurate information can be provided unless one were to visit in person.We waited for 30 minutes for the technician to arrive and then another 2 hours for the work to be done.This is disappointing for a large chain like Halfords where numerous customers including those who have mobility issues rely on. Accurate information and intra-company communication need to be improved.
January 2024 by Robin Bennett
Brought my bike down for a potentially difficult repair, but the knowledgeable guys in the bike department were brilliant, fixed the problem while I waited and were super friendly. Top blokes, can't recommend enough will definitely return.Cheers to the team and store manager for your help.
December 2023 by jeanette page
The staff are so lovely and friendly but found it annoying that when you go to collect the bike you have to wait for the slime to be put in mud guards/bottle holder lights to be put on. The poor guy at the till had to do it while we waited. Glad there was only us waiting for a bike as they said they were busy in the morning.
December 2023 by bradley P
Took my bike for a service.. mainly needed my brakes sorting and bleeding. Staff was pleasant and would go back if need anything. Shop itself is a bit on the pricey side and as a big company they aren't likely to change that however for the service I suppose £60 wasn't bad at all. Bikes in better condition and brakes are bang on. Peace of mind to hear my bike is still in great shape for her age too especially after towing a trailer with god knows what weight haha
December 2023 by Shelbie Morton
Halfords pontefract brilliant staff and a manager who goes above and beyond. Very pleased with the level of customer service.
December 2023 by simone nicholson
Rude service/no service at store, when collecting an order. Negative talk about other members of staff in front of customers and talking over customers when providing information.
November 2023 by showman pete
fantastic team, couldn't do enough to help. From walking in through the front door to leaving they provided perfect customer service