December 2023 by stavroula moudouri
The worst customer service ever. I understand that my is Christmas holidays but they are playing with fairy?s in the store. We are trying the last to weeks to buy something and the staff keep ignoring us.They have a queue of 5 people and it takes 2 hours to the staff to assist them. They are going so slowly like they are scared to work ! OMG
December 2023 by ellie bullock
We waited for half an hour while she served everyone else but us
December 2023 by Graciee arthur
Lovely place nice people
December 2023 by Ziyi Liu
One staff name Lauren, she?s very raciest, basically not many people in the store, some customers came after us, and they were not queuing up. Lauren walked over to them and asked them if they needed service. The following customers did not line up, so Lauren also asked the lady directly if she needed service. Then after she served two guests she told us we needed to queue over there. It really ruined our mood for shopping
December 2023 by Alexa Eccles
Had a lovely experience at the Pandora in trinity, despite the huge queue this saturday due to the black Friday sales the member of staff helped me massively in finding the correct ring for my size and desires. Her name was Ella and despite having to help hundreds of people she was still full of enthusiasm, joy and helpfulness, will definitely be visiting again!
December 2023 by Adam Utd
Went in to see if I could get anything as a present and was met nice lad (called hasan) who made it seem like we was just 2 mates talking. Bought something he suggested and went home to give it to the mrs who loved it. Nice fella, good salesman.All the other staff seemed pretty smiley aswel which is Suprising seeing how busy the store was. Credit to Pandora will be coming back.
December 2023 by Gerry Robertson
Que too long on first stop off tried later and got straight in. Assistant was great and helpful. X
September 2023 by Faye Lynch
Showed the assistant a photo of the charms that were on my sister's 2 bracelets to see what she might recommend (one was silver 75% full, and the other rose gold with only 4 charms) - I was open to anything girly and no specific price limit. The assistant pointed out a couple of nice ones but when I explained she already had them (re-showing her the photo) she replied "she's all Pandora'd out isn't she" and kind of gave up.... okay well - I guess I won't be buying any charms as a gift then... I'm surprised by the lack of charms also in the shop Vs online. The assistant said everything out on display was what they had in stock but a big portion of cabinets were taken up by the diamond collection and bracelets and so there weren't many charms to choose from - hence why I was struggling. Don't think I'd return to be honest.
September 2023 by Wacky Anteater
Always really helpful here, last time was served by Bella who was really patient with me.
September 2023 by RK K
Terrible customer service and rude staff. Bella in particular. Dismissive, disrespectful and potentially discriminatory. We left the store and enjoyed a much respectful shopping experience at Swarovski. Pandora should be ashamed for employing such rude staff. We have many witnesses on the terrible conduct of your staff.
September 2023 by CC P
Absolutely terrible customer service experience. Bella (with black hair) was very rude. Better customer service experience at Swarovski (next door).
August 2023 by Maureen Porcelli
Beautiful shop, my daughter and granddaughters took me in here on my trip to see them for my birthday. They bought me a beautiful bracelet
August 2023 by Olufemi Olusola
Really nice stuff on display coupled with good customer service by the staff.I gladly recommend them
July 2023 by R. AS
I went in looking for a ring which I had seen on the website but wanted to try it on first. The girl at the till was busy with another customer but after they left, she still didn?t say hello or acknowledge me. I had to approach her which she was unhappy about. The ring I wanted was not on display and she seemed annoyed that I didn?t know what size I needed. Terrible customer service and attitude. Won?t be going to this shop again.
June 2023 by Om Patel
Came in today I think her name was maria was very kind and helpful nobody was acc planning on buying anything but she showed us lots of nice tennis bracelets and gave us good advice on sizing and opinions and we all ended up getting a bracelet will deffo be back in the future
