March 2024 by Katie Ward
I only go here as it's so close by but the staff are rude and the customers seem to be viewed as an inconvenience. It has all the stuff you need and is generally well stocked but there's always a queue and plenty of staff in but never serving, resulting in delays whether you're picking up parcels or buying things
January 2024 by Christine Bairstow
I have been a good customer for years I am 78yrs the staff aren't the same
January 2024 by Dorrian Gladman
Conveniently placed and well stocked
December 2023 by Lia Leung
4 out of 5 times they didn?t take my parcels. Awful service provider.
December 2023 by Alice Duly
* A bit of a rant * Just be careful guys, I stupidly got a parcel delivered to one stop(Burley Road ) . This was stolen from the shop floor when someone went in the back (as well as other parcels). They are suposed to put them in the back and not leave them unattned. Evri obviously didn?t claim responsibility and One stop employees were really lovely but couldn?t disclose any details and had no evidence. I had previously tried to collect three times and they wouldn?t allow me to. It?s known for break ins etc. The manager isn?t great there, too busy talking about sales every time I?m there and is rude. Doesn?t provide good costumer service. Luckily Oliver Bonas were supper incredible and sorted it out within 30 minutes. Note to self to never get deliveries delivered there and be wary if you do. ?
November 2023 by Megan W
Rudest workers ever, change your closing times if you are going to shut up early.
November 2023 by Rishabh Yaduvanshi
I had amazing experience. Customer Service was smooth and fast. I enjoyed it.
October 2023 by ruby barrett
Myself and two friends visited today to collect a parcel (18.10.23) and the staff on shift were extremely rude and unprofessional. The woman behind the till was particularly rude, complaining about people ordering parcels to her colleague, with complete disregard that we were stood there. The woman stood complaining the entirety of our time in the shop for a good 5 minutes whilst we waited, blatantly talking about us. The woman also made comments about how my friend didn?t need to show id seen has she picks up so many parcels from here. My friend has been once before. The attitude of the staff was completely unnecessary, and entirely unprofessional.
October 2023 by Abby Walker
I have never had a positive experience with this one stop. Their evri system is constantly not working resulting in the shop taking your parcels hostage. Do not state that my parcel is available to collect then not let me take it, absolutely stupid. Stating that I need to come back in a few days to get my parcel. A joke.
October 2023 by Toby Wiener
Only go if you want to be standing in a queue for at least 10 minutes with one person doing the self scan and about 5 colleagues wandering about the shop, absolute joke.
August 2023 by Anna S
Cost cutting measures all over the place. Firstly locking the door during ?busy periods? and not allowing you in or *out* of the shop without a member of staff pressing a button first, now cutting staffing even further by installing a self service machine. Impractical as now only one member of staff who seemingly has to maintain the shop floor, serve cash paying customers, approve 18+ sales on the machine (and is sometimes nowhere to be seen) a shoplifters dream - would serve the franchisee right for breaking something that didn?t need fixing to begin with all for the sake of profit over people
April 2023 by Heresy_Havoc_Hobbies
The shopkeeper is lovely and we'll mannered always feel welcomed when I take a trip from my house to pick up bits and bobs
April 2023 by Anna Tu
The EVRI shows that it is a packageless shop. But when I went there to return, the shopkeeper told me that I need to pack and bring it myself. And the attitude of the shopkeeper is bad.
December 2022 by Matthew Elliston
Stand outside the shop in -5 degrees waiting for someone to allow entry. Waited five minutes nobody turned up after pressing the door bell and knocking on the door. Gave up and spent my money else where like I suggest everyone else does
December 2022 by Vicky Wetton
Stood here at 16:00 for 10 minutes, sign said ring bell, nobody answeeed called shop still closed