November 2023 by andy mountain
Bank and staff and app great. But what ever the problem with the cash cars on the chip for contact less. 3rd one broken again. A little pissed now other wise would be 5 starts
August 2023 by dave xx
Don't normally leave negative review ,But after having to wait around 45 minutes today when there was only 1 person in the que before me i feel its just.There was two tellers working one dealing with someone wanting to close an account the other deal with an elderly lady who was worried about someone who might be trying to withdraw money from her account fraudulently she kept asking the teller the same questions over and over again this went on for around 40 minutes ...another lady behind me said surly she should be took in to an office to talk with the manager or supervisor especially as she had a not from the police...so the tellers could of go on serving the rest us us waiting...45 minutes come on not even an apology----shame as normally ok but seem to be changing staff all the time. Probably due to complaints. I received reply below saying from time to time it may be busier than expected.! Its wasnt busy there was one person Infront of me the person who had a fraud issue should of been taken to one side so not to hold everyone else up..45 mins come on too long..
April 2023 by John Townend
App as now been unavailable for four days, absolutely ridiculous
March 2023 by Radoslav Nikolushev
USELESS
February 2023 by Steve K
Used the Leeds branch regularly for a number of years now, staff always helpful, friendly and efficient. Keep up the good work.
December 2022 by Oleg Manajenkov
Excellent service received from Simon. I had an issue but he didn?t give up and went further to find alternative to resolve my issue at the time rather than ask me to return back the next day. Thank you again!
December 2022 by Audrey Miller
I am not getting any reply to my phone calls from the Leeds Cop bank.
October 2022 by John Boardman
Impossible to get through on the phone. Why bother having phone numbers if you don't answer the calls?
October 2022 by CURTAIN FABRICS ONLINE
Always found them very helpful. And to say i get free business banking recommend to all business out there.
June 2022 by Jessica Kjenstad
Opening hours are really bad. I would have to take time off work just to cash a cheque...
May 2022 by Jody Swallow
I moved home 2 months ago. I updated my details whitin the system online as soon as I had my new address. I lost my bank card. Told them. And have waited patiently for nearly 2 weeks.I received a text message saying that I needed to contact their customer services. I spent 25 minutes waiting for the call to be answered, on which to be told it had been sent to the wrong address. Nice one. 2 weeks with no access to my money. Online it stated that they were open Saturday. I went to the branch, cycling, no money for bus fare, only to find that it was closed. Now it is bank holiday...Update: Still waiting for my New Card 3.5 weeks later... However... Leeds branch there were exceptional. Polite, coutious and very helpful. Maybe itis the infestructure which needs tweaking. The staff were fantastic.I
May 2022 by ian wakefield
Simon was very helpful sorted out our problem with internet banking ordered two contactless cards for us went shopping wife's card rejected back to the branch . Then costumer got involved. Shut down internet banking .simon couldn't understand why turned out it was wife couldn't two transactions they asked her about. This was no fault of Simon's he couldn't have been more helpful .took nearly a week to sort waiting for cards pin numbers
March 2022 by Anna W
'Customer service' is absolutely shocking, takes at least 45 minutes to get through to anyone. Then they just send you round in circles. 3 times been told a manager will call me, no one calls. Told my complaint isn't a bank error, so they just rejected it and sent an automated letter. What...???!!! Whole operation is a joke, get absolutely nowhere with anything. 4 weeks to set up an online saver, still nothing. You just get useless incompetents on the phone asking silly questions. 2 hours later still on the call in total frustration. What on earth is this bank doing?!! Absolutely sick of them
February 2022 by Kevin Slattery
Customer service has fallen of a cliff. i am currently trying to speak to someone, and have been waiting over 53 minutes so far. All i need is a statement of from my savings account that show an up to date balance. But apparently there has to be 25 transaction before a statement is available. That is fine for a current account but not a savings account. This has impacted upon me getting a mortgage product as i now have to wait at least 10 days for a paper statement as i cannot prove my savings! I even went into a branch who just shrugged their shoulders and said they could not help either! All i want is an up to date statement!!!!
January 2022 by James Ward
Don't open any account with this bank you will never see your money I opened an account on the 29-12-2021 and the account hasnt BeEn Activated and now I'm missing £1200 because of this banks incompetence
