February 2024 by Emma Bedford
I would not recommend this store when attempting to get your child?s feet measured. The staff here have an issue with the fact that a foot measure doesn?t necessarily lead to a sale and, unless you can guarantee that you will be buying from there, they are very reluctant to carry out the measure. I visited the store today for a foot measure and was clear that it was unlikely that I?d be making a purchase there and then. The sales assistant attempted to put me off by saying they only measure for a ?Clarks fit?. When I explained that was fine the assistant became defensive and said there would be a lengthy wait despite there only being a handful of customers in store. I left and walked down to the Schuh kids store where the polite and professional staff were more than happy to measure my child?s feet. I?ve spent a small fortune in Clarks over the years and must add that the Freeport store in Castleford have always given excellent customer service, however I will never step foot in the White Rose store again. Judging by earlier reviews I am not the only one who has experienced such poor service from this store.
February 2024 by kimmie laura
Rude very rude obviously think it?s ok to speak to customers in such manner looks like the staff may need retraining .
February 2024 by Craig Townend
Not impressed that you can give students 15% discount on everything in store yet people that might be poorer than students have to pay full price. When will people realise that students are not poor.
February 2024 by Andy Maxey
Just walked into Clarks and asked for my 5 year olds feet measuring. We were advised by the manager, Nic "we don't do measures you need to pick shoes you like before we measure ." We have used Clarks for years and my daughter said her shoes may be too small so we wanted to check. We do buy Clarks so wouldn't have gone elsewhere but surely this is not the customer service we should expect.
February 2024 by Clement Katulushi
Was looking for my boy's school shoes, which was really a tall order for despite being a school boy, his feet no longer fit in the average footwear. Clarks was my next best choice but unfortunately didn't have in store the right school shoes at a fair price. Will try again next year.
December 2023 by Elizabeth Sheridan
Very helpful
December 2023 by helen cape
No initial eye contact, no knowledge of product when asked for a shoe that helped with arch support, no real interest from assistant. Unsmiling, grim faced staff.
November 2023 by Jacky Jordan
Waited half hour and then didn't have size I wanted.Poor service
October 2023 by Andrew Pollard
Pleasant shop but the majority of staff when I visited Saturday morning were preoccupied with the children's department meaning just one lady covering men's, women's and the till.
October 2023 by Kazimier Roclawski
Overpriced and staff who appeared not to be bothered when my wife was looking for a pair of boots. Yet when a well dressed young lady entered to store, the staff member made a bee line straight to her. So on balance two customers in their seniority and a grand child in tow, don't rate any attention.Will definitely not be recommending it and tell people to go to m&s.
September 2023 by Graham Crosby
The store was really busy, but they fitted us in for last minute school shoes and were friendly and helpful throughout.
August 2023 by George Meredith
They do what there renowned for very well the young girls go above and beyond for Clarke's.
August 2023 by siew penn
Looking for children's shoes. The assistant looked rather nervous when measuring feet which did not inspire confidence. Good selection of shoes.
August 2023 by Dorota xxx
I visited your store. I wanted to buy new shoes. The person who took care of me was named Klaudia. A very nice and helpful girl. She tried very hard to advise me and help me. I am very pleased with her competence.
August 2023 by Andrzej Betlejewski
Was helped today by a welcoming lady called Klaudia, she meassured my child properly and gave us nice choices of shoes to choose from.Will definitely be coming back.