June 2023 by Leanne Smith
Excellent service from a lovely young lady who was very knowledgeable about skin care which she recommended, highly recommend this shop. Thankyou for your service.?
June 2023 by Claudia Lees
Had an amazing experience with Claire, she?s amazing!! ??
April 2023 by Sian Ives
Good products, but the experience is very varied depending on which staff are in. Last time I was helped out by a really helpful chap and it was a great experience, this time I just wanted to browse but was approached by a lady as soon as I got through the door who was incredibly pushy and didn't listen to what I needed, to the point that I had to leave just to get away, so ended up not buying anything and not too keen on going back to that particular store.
March 2023 by Sian
Good products, but the experience is very varied depending on which staff are in. Last time I was helped out by a really helpful chap and it was a great experience, this time I just wanted to browse but was approached by a lady as soon as I got through the door who was incredibly pushy and didn't listen to what I needed, to the point that I had to leave just to get away, so ended up not buying anything and not too keen on going back to that particular store.
December 2022 by Jayesh Borole
Very worst customer service, had some questions to be asked to staff, but staff was ignoring and serving all the other people, I was the only asian in the store waiting and people who came after me were served by them, is this act of racism, I kept the product back and left from the store, I am not recommending anyone after this,
June 2022 by Joanne Wynn
Staff were friendly and patient, would recommend?
May 2022 by Allan Wadsworth
Wonderful help and service, thanks Jodie
October 2021 by Jaswinder Kaur
It's not the best place to shop. Stop asking you need anything or want help when a customer just walks in. I've had that numerous times here. Let them explore for a good five minutes at least. I recently went to get some perfume. There were 2 left which I took..while I was shopping for more products another customer asked if there were anymore of that perfume, obviously there wasn't in stock.. instead of the staff explaining to that customer there's only what we have in stock, they pointed at me saying I took the last two. How rude of you to do that!! You put me on the spot making me feel guilty because that other customer wanted the same. And that customer couldn't stop staring at me while I was trying to browse. Do you even know how to do proper customer service. Also I was about to get charged for a paper bag when last time it was given for free...why doesn't all your staff know the rules. It's terrible customer service here
August 2021 by Dee B
Great customer service and very friendly team, really made my day today, was my first trip out to Kingsgate since Christmas so was great to be greeted with service with a smile ?
July 2021 by maureen boyek
I was served today by a lovely, helpful, enthusiastic and knowledgeable young girl, she was able to show me all the vegan products and the special offers, nothing was too much trouble, she went above and beyond to help me and my son, the body shop should be proud to have such an amazing staff member promoting their products, I?ll definitely be back.Thank you so much.
May 2021 by Aisha Naim
Really disappointed with this branch, I went yesterday and they didnt refund my face mask. Even though i had a receipt, i only was allowed to exchange so had to buy when i didnt want to. (The £4 sheet face masks they sell, are fully sealed, so there should have been no problem).
March 2021 by Ashy nemat
Really disappointed with this branch, I went yesterday and they didnt refund my face mask. Even though i had a receipt, i only was allowed to exchange so had to buy when i didnt want to. (The £4 sheet face masks they sell, are fully sealed, so there should have been no problem).
October 2019 by Miss Gough
Very friendly staff, always happy to help.
September 2019 by Bex Cee
No body parts to buy . False advertising, however a lot of different body products.
September 2019 by mica samuels
Great staff all very friendly welcoming and helpful they all go out of they're way to help you fantastic customer service really nice team will definatley return all products can be explained for you to understand how to get the best results/benefits and they're more than happy to demonstrate how each product should be applied and give out free samples to try different things well deserved 5 stars
