February 2024 by Lee Crawshaw
Dreadful service, employees are completely uninterested and unhelpful
October 2023 by Ryder Parfitt
Automatic door was difficult to open only opens from inside - difficult on crutches - otherwise very efficient and helpful staff
April 2023 by Kris Hudson
Well pharmacy is great. Lovely staff and do there absolute best in this crazy situation.(However, Dr Kahn at the medical centre is rubbish. Super argumentative and seems bored with his job.)
April 2023 by Deborah Hodgson
It would be nice if for a change this place would awnser the phone just once.i ring to save myself a journey and they never ever pick the phone up. I'm on repeat meds and I never receive texts I've always got to chase up.
March 2023 by Amy Jones
I can honestly say I have never met a more genuine caring pharmacist than Paula who works at well chemist Horbury! Don?t get me wrong at times there can be a wait but this is usually because the Lloyds chemist has messed up or haven?t done there job so people end up having to change to well chemist! An Jane the small lady with the short hair an nose stud, is exactly what a customer service person should be like, helpful kind goes out of her way to help you, even when at times she gets abuse which is disgusting, she can?t make prescriptions appear! Both me an my husband use this chemist weekly an the care, compassion an help we have received is fantastic! So as well as this review I?d like to say thank you ??
February 2023 by Amy Jayne
I can honestly say I have never met a more genuine caring pharmacist than Paula who works at well chemist Horbury! Don?t get me wrong at times there can be a wait but this is usually because the Lloyds chemist has messed up or haven?t done there job so people end up having to change to well chemist! An Jane the small lady with the short hair an nose stud, is exactly what a customer service person should be like, helpful kind goes out of her way to help you, even when at times she gets abuse which is disgusting, she can?t make prescriptions appear! Both me an my husband use this chemist weekly an the care, compassion an help we have received is fantastic! So as well as this review I?d like to say thank you ??
December 2022 by G W
Horror of a Chemist...Never ever text to say prescriptions are ready.So I have to ring and ask if ready.Hardly ever answer the phone and then when they do, before I can say my name I get cut off.This is not isolated occasions, this is every single repeat prescription cycle....Then when I go to collect. It's short of tablets and I get a ticket to go back for more.... but they never text to say tablets are ready, so I have to ring but they hardly ever answer the phone..... can you see a pattern emerging?Yep..... SHOCKINGLY BAD CHEMISTWhen I get home and check meds, I've had tablets totally missing and not given a ticket or even advised they are missing.....Can't win at all.....I go down and ask for prescription and explanation why it's so bad, they have the neck... to say... oh this is so unusual it's an isolated case, sorry...Read your reviews Well PharmacyYou are TERRIBLE
December 2022 by Richard Wardle
Before I comment on the service as a whole, I think Well+ has pleasant staff that are friendly and helpful. However, it?s the system I have a niggle with. Thus, this is I suspect an issue whichever pharmacy you visit. Years ago, one would get a prescription from the surgery, take to a pharmacy of your choice, wait 5-10 mins, for it to be dispensed, and that was it.The aim of EPS was meant to be a more efficient and convenient streamlined service for doctors, pharmacists and patients. It is certainly a more time efficient way for doctors to process patient requests, but from a patients perspective, it falls short of its original aims when considering dispensing.The issue is why does it now take 48 hours to ?dispense? a repeat? It seems like technology has forced us back in time here, not forward. It has essentially gone from 10 minuets to 2 days. I understand there may be a lot of scripts to fill, but if done ?manually? like times of old or by EPS, there are still the same number of scripts to dispense. The idea of EPS is very good in principle, and makes things certainly safer. However it is much less convenient for patients when compared to the original paper (FP10) method when it comes to repeats.
October 2022 by Angie Wilson
Never answer the phone ,you are asked to call them before you go to see if prescription ready ,waste of time
July 2022 by Jess Ka
I not recommended at all
July 2022 by Brian Richardson
Easy to find
June 2022 by Ian Crompton
Absolutely disgusting service. My 85 year mother was sat waiting 3 hours for a prescription that had been done wrong, whilst my 89 year old dementia father was left at home
April 2022 by Teresa P
The doctors and practice are great, but the pharmacy not so much. Visited the doctor today, was told to come an hour or so later for my prescription. Turned up at 1.25 pm to pick it up and was told at the pharmacy that my prescription was ready but couldn't be picked up because the pharmacist was at lunch for at least another half an hour. Poor service.
April 2022 by Dave Childs
Very good. Good advice. Very professional and friendly service
January 2022 by A Watson
I not recommended at all
