February 2024 by Hazydaze65
Cannot fault the coffee or staff. However the shop is untidy, dirty and the furniture is in dire states with seat filling showing through on leather chairs.
February 2024 by john gareth jenkins
We have been visiting this Nero regularly since the day it opened around 20 years ago and often used to visit twice in a day sometimes every day of the week so we have certainly been topping up their profits !. However over the last 5 years it has become obvious that this store has sadly been slowly deteriorating in every way possible. It used to be quite a smart upmarket place and the majority of customers tended to be local business people, families or professionals, but that has all changed. The cafe looks scruffy and unkempt and is not an enjoyable place to sit and drink the increasingly expensive coffee. There is often a down market sleazy atmosphere which other customers have noticed which has spoiled it for us and far too many dogs now which can be noisy when you're trying to relax so we have visited for the very last time and will spend our money elsewhere.
February 2024 by david chaloner
Helpful staff and a nice experience for a chain.
January 2024 by Tina White
Still disappointed in this place with the service. Now frequent other dog freindly places with better service and better value for money. Also the decor and cleanliness is appalling. Water or coffee stains on walls and floors which have not been cleaned. Constantly tables not cleared. The regime here requires an overhaul including housekeeping.
December 2023 by Tony Tiger Taylor
Called in for a cheeky one ? before going to The Piece Hall..??
December 2023 by Sarah Stansfield
Clean, friendly, cozy, popped in for a mocha staff were great, cafe was lovely and clean, it was really cozy, I will deffo be going more
December 2023 by M Ali Alex
Decent all around. Can?t go
December 2023 by Darren C
Been coming to nero in fax for a few years now and in the last six months the service and general look of the place has significantly gone downhill. Dirty stocky floors and tables, toilets unkempt look, damage to floors, chairs, walls etc. The service you ask for a ham and cheese lattice and get a pork one. Waiting time for the product also long and I even prompted the staff. 15 minutes wait for a lattice iv finished my coffee by time I got to enjoy it. Really disappointed quantity over quality.
November 2023 by Sightsee16601150407
I havent been in for a long time, called in for a mocha this morning, what a amazing turn around, so clean, really cosy, staff were lovely and coffee was perfect just what I needed this morning, I will becmaking it my go to place for coffee
November 2023 by Cate B
Nero is the one place we can enjoy a coffee when we have our dog with us. They were very friendly and even provided our dog with a bowl of water. It is brilliant that some cafes allow customers to bring their dogs in instead of having to sit outside with the smokers.
October 2023 by Mohammed Rafiq
I have come back to Niro cafe after a long time maybe 6/7 years and the staff were courteous and helpful, the trainee behind counter was very helpful and observant, I had my mocha which I have to admit tasted exceptionally nice, although I feel the leather chairs could do with an upgrade, also the interior could be a little bit more clean, there were drip marks down the counter where we order I shall add photos, other then that I feel I would definitely like to go enjoy a cuppa here again because it?s got a cosy feeling over all I enjoyed my little stay.
October 2023 by philip judson
Nice coffee shop, friendly staff, upstairs furniture is ageing and feeling old but overall clean and tidy. Another nice Nero's.
October 2023 by mark moorhouse
Great service need more staff to clear tables outside but great
September 2023 by Gillian W
If more time was spent clearing the tables and staff spent less time joking and chatting amongst themselves, cafe would be cleaner, and more efficient, won't be going back !
August 2023 by Anna Rebecca M
Honestly the staff here seem great but maybe they just don't get time to clean or Nero needs to hire professional cleaners because the toilet was absolutely disgusting and there's no hand-wash, so if staff are using it, where are they washing their hands?!