March 2024 by Tracy Astles
We have a stray cat on the street which a number of neighbours are feeding and I am fleaing with the others understanding of who fleas him, so it?s only done every 4 weeks. After trying to buy some more frontline plus at Guiseley yesterday i was refused as when questioned about the cat I stupidly mentioned him being a stray. Unbelievable, we will leave the poor thing to suffer then shall we / ridiculous jobs worths
February 2024 by nicky kinsey
"If you don't know the weight of your dog, I can't legally sell you flee medication". Debating over 0.4kg...Talk over the customer, repeat yourself and don't give them time to think or explain. It's flee medication, get down off your high horse and work on your customer service skills. If someone walks away from you, maybe they were really angry and trying not to yell at you in your workplace so don't shout after them. It's unprofessional and pathetic.
February 2024 by Mark Neesom
Really helpful, generally friendly staff.Would have been a higher rating, but spent more than planned because we had been sent a load of vouchers. When we got to the till we were told that it's now only one voucher per shop, meaning we'd just bought a fair bit more than we really needed. Not the good value we had hoped. ?
January 2024 by Gideon Carr
All the petworld you'd expect
December 2023 by Antony
Staff always helpful, good range and my puppy loves the free treats !!
December 2023 by Brend Irwin
Brilliant service as usual
November 2023 by Darren Woolsey
Wide range of products availableEasy to parkStaff efficient, fast and friendly
August 2023 by Andrew Ingram
Totally unhelpful, woman on the till so unpleasant from the off. Took a dog lead back that had broken and only purchased in May. Had the receipt but totally uninterested. Guy she called as she couldn?t be bothered dealing with it was just as helpful. Great customer service. Couldn?t of been more disinterested if they tried.
May 2023 by Danny Rooke
Didn't like the manager on the till. Arrogant to say the least. Won't be going there again. Spoke like he owned the place.
May 2023 by daniel letch
A good store with pleasant staff.
April 2023 by B F
Awful advice received regarding a new pet meaning my child will be unable to handle the pet. More worried about sales and money than about the animals! How very sad!
April 2023 by Arjan Singh
Helpful staff. Not to sure about the carpark. Abit too busy for me.
March 2023 by Jimmy Tonka
Avoid Guiseley store, Staff are not welcoming, stand over you while your shopping, me and my family were made to feel very uncomfortable. Staff require/retraining on Unconscious bias training.
March 2023 by Michael Williams
Staff are friendly and full of advice and enthusiasm for helping. It's well stocked and the animals look well looked after in clean enclosures.
December 2022 by Christine Samy
Avoid the whole shop. You are better off with small local pet shops. Snobbish busy staff members who are unwilling to help, all they care about are sales. Specially their senior staff. Done dealing with them.