March 2024 by Andy G
One of the most glaring issues plaguing this store is the demeanour of the staff. Far too often, encounters with Asda employees leave customers feeling frustrated and undervalued. Instead of providing helpful assistance, staff members often appear disinterested, lethargic, and preoccupied with idle chatter, obstructing aisles and hindering the shopping experience.A particular point of contention is the Scan and Go service, which consistently fails to function as intended. Despite the presence of numerous handheld devices, none are ever charged, rendering the Scan and Go option virtually unusable. Resorting to the mobile app alternative proves to be a cumbersome and unreliable workaround, exacerbating the frustration of already disgruntled customers.My recent experience with the mobile app only compounded my dissatisfaction with Asda. A few items failed to scan properly, resulting in undue suspicion and mistreatment from the staff. Their condescending and accusatory attitude towards a genuine mistake reflects a lack of professionalism and customer-centricity.Moreover, the continual escalation of prices coupled with dwindling stock levels paints a concerning picture of Asda's commitment to providing affordable and accessible groceries. With alternatives like Aldi offering better value and superior service, it's becoming increasingly tempting to make the slightly longer journey for a more satisfactory shopping experience.
February 2024 by Olivia Robert
Terrible customer service as always!I shop at this Asda as it is my closest supermarket. I go here every week and it?s always the same customer service, staff always chatting instead of watching what?s going on around them and helping!Yesterday I was at the checkout as you leave and the ladies were chatting away whilst I was stood there 5 minutes to then be treat like I am invisible as she started serving the customers behind me like I was not there! I did not say anything as I was fuming at the service I had just experienced beforehand but my goodness I thought it couldn?t get any worse.I am going to start shopping else where if they don?t have a word with their staff because this is unacceptable. If you can?t be bothered to do your job properly then get a job that isn?t customer service!
February 2024 by c Campy
Never have any baskets availableI guess the new dodgy owners don't want the stores to spend money on things like baskets and trolleys to help them.pau the massive debts they put the company into buying them
February 2024 by Andrew Edwards
Please can you keep on top of the male toilets. Never any soap to wash hands and toilet paper needs re stocking on a regular basis .currently only one had dryer working and no soap in any dispenser. . The retail side great as always . Maybe check the toilets every hour and record this when it's been done.
February 2024 by paul jeffcote
Great store with cafe toilets large carpark lots of recycling bins and 24hr petrol/diesel..
January 2024 by Ian Brown
Today we chose to shop at Asda Castleford. Our experience was not the best. We had our list which included potatoes for roasting. We prefer King Edward?s couldn?t find any so we asked a colleagues. ?We don?t sell them? was the brusque answer and no alternative. We then picked up potatoes marked on the display as Maris Piper, get them home not Maris piper but baking potatoes. Then looked for 4 pints red milk. None in stock. Did some more shopping. It was time to check out and what a shambles. A very limited number of aisles for the human touch so had to use a self services. No queue management went to a self check out but was cut up by another customer had to find another check out from within the check out area. Tried to use two that came free but again cut up by aggressive customers so stood until one came free in front of me and again was chastised for taking this one. My wife tried to use the Asda app to save money but it would not load in store. Eventually paid and left. Went for fuel and lo and behold no tissues to deal with leak on diesel handle. So got home had to scrub hands to get rid of smell. Asda you need to up your game, this is not the shopping experience I expect.
December 2023 by Dawn Barlow
Click and collect what an absolute joke? cancelled order and will NEVER use Asda again..Letting Elderly disabled people wait in the cold for hours with no updates,, the managers need retraining on organisation and customer service skills absolutely appalling !!!
December 2023 by david brown
The cleanliness and quality appears to be on the decline. Product availability is poor.
December 2023 by H Cog
I tend to avoid as I always get stuck in the car park when it's busy. There's only one entrance and exit that is next to the petrol station so cars queue all around the badly designed car park.
December 2023 by Daniel Thomas
Order through click and collect, what an experience, never again 11 items not in stock and 26 substitutions, handed a lot back and was not all of them were added to my refund after I was reassured that they were, during the madness we packed our bags in the cold with about 20 other customers waiting after an hour wait, we just wanted to get our food home and didn't have time to check £280+ worth of food, so I went through it at home a lot of items not accounted for, so I have gone around 2 different supermarkets for the rest, I am another £164 down and not overly confident that I will be refunded for the products I didn't receive, not happy and highly stressed
December 2023 by Mark Foster
Clearly, there's a new manager in charge; however, the staff appears less content, and the relocation of everything seems inconvenient, showing a lack of consideration for regular customers.
December 2023 by peter oakley
Appalling service. Staff tried to be helpful but clearly somethings going wrong. Express delivery order for 1pm at 6.40pm I turned up to store to find click and collect orders several hours behind and i had to join queue. When I finally decided to give up and cancel the delivery so I could shop what hadn't been picked it seems half the order hadn't even been picked. I will be taking it up with head office tomorrow
December 2023 by Donna Mitchell
Loads of offers on. Went after school run and wasn't busy at all.
December 2023 by Money ManMoe#7025
I ordered 170 pounds worth of shopping and they didn't even bring it and they also marked it as delivered I'm trying to get a refund and they won't even give me one Asda just scammed 170 pounds of me I recommend not buying from here it's a scam.
December 2023 by L R
Only shop here if you like the self serve checkouts because the manager is making sure there are no staff on checkouts at certain times of the day and also if you like to guess at what your shopping will cost at the end because half the items in store are priced up wrong. Floor staff could easily manage stores as a team, much better than the actual managers seem to be able to. I used to enjoy shopping at this store but it's a shambles lately.