January 2024 by Roger Amery
Goods (painted steel door/gate hooks) were delivered in a satisfactory and timely way but the quality was very poor. Some of the white paint had come off in transit and the screws were soft and useless. Have deployed the hook temporarily but will scrap it and replace at first opportunity.
January 2024 by Katherine Watkins
Easy to use website, easy to order, arrived promptly. Very pleased with the product. Great service, thank you
January 2024 by Michelle O'Connor
Shocking customer service. I usually don't give a negative review if I have a bad experience but this company's customer service was so bad I feel it needs to be said. I returned the items, after first of all contacting them to see if they would accept a return ( I should include that some of the order was incorrect and additional parts had to be sent to me). First of all I was given incorrect information regarding their international returns procedure. I was then informed, by email, that in order to get my refund back, I would have to lodge a PayPal dispute as their systems were not working and they could not issue refunds! I find this very suspicious.I was told I would be refunded my return shipping if I included a certificate of postage my return. I got my refund from PayPal but they don't refund shipping costs. I sought my shipping refund directly from the company and after me chasing it a few times over the space of a few months I eventually got a very snide and unprofessioal response essentially telling me I'm not their only customer. I would never consider using them again. I eventually got my return shipping refund, which to be honest I wouldn't have pursued if they hadn't been so dreadful to deal with.
December 2023 by mat thomas
Poor. Didn't deliver within time frames but l waited a week.Chased after a week. Calls went unanswered then got through went on hold for a ridiculous amount of time. The person who took my call sounded completely disinterested. She then looked into in to discover they didn't even hold in stock the product I ordered. I wonder when they were going to bother telling me If I hadn't complained??Avoid this company. Really poor customer service and failure to do what they say. Lets see how quickly they refund me....
December 2023 by Kathy E
We are EXTREMELY happy !!! Our daughter happened to visit when my husband was installing the coat rail. She is thrilled too! This addition to our entryway is soooo lovely and a showpiece, and we cannot thank Ironmongery World enough!! LOVE IT!!
October 2023 by Alok Nath (Bally Jon)
My door lock handle arrived quickly and was well packaged. A template for the sliding door latch would have made life considerably easier when it came to installation. Customer service was keen to help and provided the required information.
October 2023 by Richard Marsh
I have purchased a lock latch from Ironmongery World. The customer service and management of delivery of this company miles apart from others I?ve used lately. All products are always in stock and delivered the next day via tracked delivery. Highly recommended!
October 2023 by Lovely ?Harry chan? Bhasker
Variety of Ironmongery products at an affordable price. Speed of delivery and being delivered at the time that was stated. Also there is a no quibble return policy. Great team to talk with.
September 2023 by Derren Sequeira
Beautiful product, professionally made, highly recommend this vendor
September 2023 by Ben Wildblood
I have used them several times for small joinery items and shelf brackets. I have been very happy with the products. I recently had an issue where I ordered the wrong item (my fault) and they refunded/replaced free of charge. Will use again.
August 2023 by Alex Rapinoe
I recently bought a new Door Lock Handle from Ironmongery World to replace my old one, and I am happy with the outcome. This product has not only made my door look more elegant, but it has also greatly increased the security of my house.
August 2023 by Mantu Singh
Now, I feel more secure about leaving my house and at ease than I did before I installed the new door lock handle. This becomes possible after I've purchased the door lock to protect my belongings and the people I care about. Thanks, Ironmongery World!
August 2023 by Earthen Green
I have ordered a coat hook racks from Ironmongery World. They have been great price,quality & received order the next day
August 2023 by Henry Hughes
Bought shelf brackets. An amazing number and variety of items available- you?ll find what you need here. I?ve always found the staff go out of their way to help you and are very approachable and friendly. Excellent customer service staff was very polite and would recommend there services.
August 2023 by Jack Sedman
Baffling experience here. Ordered two items for delivery within 1-2 days which didn't arrive in that timeframe, was told they "should" arrive the following week, which they didn't. Waited even longer, requested a refund, no reply. Raised a dispute with my bank, to which the response was "thanks for letting us know". Someone needs to do some customer service 101 training here...
