October 2023 by Raj Mistry
I came in looking for sofas and some fat little man wearing trainers and a suit kicked me out. This happened at 13:07 11/10/23. He told me to get my parents despite being 18 and parentless. I felt embarrassment and alienated by this little manI?d give 0 stars if I could!
October 2023 by Sultan Ahmed
Just will never buy again from this company, sales team lie, there guarantee is £/)t
October 2023 by Gary Robson
Highly recommend them , staff were very helpful
September 2023 by Zaheer Abbas
Got a sofa delivered 15/6/2023 came damaged told thay would repair or replace the part still waiting 2/8/2023 rang dfs still waiting on parts told someone will call me back 2 days later no call.. sofa took 6 weeks to make but parts taking longer what a joke no customer service at all thanks dfs for selling me £1700 of damaged furniture
August 2023 by Craig Drake
We?ve bought a few items from this branch over the years. Always helpful and easy to deal with. Thanks to Paul for sorting us out with a great deal.
May 2023 by Sharmin C
Thoroughly impressed with my shopping experience at DFS. Akaash was great to deal with, there was no high pressure sales tactics just good advice and traditional customer service. As first time buyers this experience was special and he really made it one to remember. Can?t wait for our new sofas to arrive highly recommended!
April 2023 by Nimra Rashid
Will at DFS Bradford has been amazing. He made us feel very comfortable and went through everything in detail. He made us feel at ease and didn?t pressure us which I loved. Very professional and definitely a credit to DFS. Thank you will you?re a star!!!
April 2023 by Liaqa Hussain
I am very disappointed in DFS Bradford store. The store manager Andrew is so rude; no customer service skills at all. What you have to understand is when a customer goes to look around the sales team is all over you advising you the moon and stars to get the money aspect in writing. I initially went to look around and got convinced in a style that I did like and was promised it could be customised to what we like. We repeatedly said we needed very slim sofas as our room is pretty rectangular. Sales pitch was absolutely amazing and everything was booked in. After 13 months of waiting and listening to a billion excuses of why my order was delayed I received faulty sofas with half recliners not working AND the sofas are bulky that I can?t open my recliners. They are definitely not slim line or what we ordered. And to top it off the manager refused to listen and straight away said we have a no refund policy on these items!!! Why was this not made clear at the start? I have made all my monthly payments for the past 13 months without fail. In between I had to go to store to chase my order several times as no-one would call me back. That was additional cost as fuel isn?t cheap neither is time. I had to have my guests and family sit on the floor at many occasions and that is an embarrassment so clearly they will not be shopping at DFS for sure after my experience. The manager agreed to provide some sofas for temporary basis as they were clueless when my order would arrive. The first set delivered was returned right away as it looked like some sofas from the recycling tip with animal hair and stains on it. My experience just went worse each time. Anyone in my place would have been very frustrated but I was still polite and patient. Now I am left with sofas which are faulty (they will be repaired) BUT why am I having to keep a BRAND NEW item which has come faulty?? Would you go buy a fridge and find it faulty and be expected to keep it? No-one pays full price to buy faulty items and wrongly sold ones either. I should have gone and taken my money to a local sofa place. I was advised on slim sofas as they can be customised to be told 13 months that wasn?t the case so I was clearly stupid to pay for something I knew wouldn?t be right for my room??? it?s emotionally draining. Is this how customer service is like within DFS? Absolutely disgraceful. Would not recommend this branch to anyone.
March 2023 by Hannah Wharton
comfy sofas, next time you go make the most out of sitting on every single sofa
January 2023 by Steven charlesworth
The sale is on but not great prices there was a few bargains but the corner unit would be to big for my room
August 2022 by Shelly O'Hare
Bernie was great, friendly, patient, professional and knowledgeable. Thank you, can't wait for our fab new sofas. Bernie is a credit to the company.
August 2022 by Jay K
They floor staff are great brilliant customer service but they guys that deliver are bloody amazing! Just had our sofa delivered & of course it didn't come through front! The guys tried everything. Eventually getting it in round the back and that was by no means easy! Thank u Soo much for not giving up
August 2022 by Barry Butterfield
Great experience nothing too much trouble enjoyed our visit
July 2022 by Amar Khan
Lied to me about delivery dates, then lied again and did not bother to reply to emails when i cahsed up delivery dates. I have now been waiting over 12 weeks for my sofa, I have been told to wait another 4 weeks! Shocking customer service. I will go to Sofa Works, SCS or any other store for my other 3 suites i need to purchase. AVOID AVOID AVOID
July 2022 by Asma Ahmad
Calm and professional atmosphere.. theres a wide range of sofas to choose from all have different prices, high and low..thers alwys sales on so keep an eye out for them. Staff are helpful, polite and professional.