November 2023 by Delia Kallas
What a shambles, I have a fawn leather sofa, one have of a suit costing nearly £4.000, on the day they came to collect it I wrapped it in polythene as it started to rain, the driver who came to collect said it was wet and there was mould which was a complete and utter lie! I rang the store in Bradford. They sent another 2 driver's, they found a very slight tear of about 2 inch on a seam at the back which wasn't noticeable and again they said they couldn't take it. What a farce, I will never use them again!
July 2023 by zaineb khan
Had the most rude lady serving us today she made faces and acted as thought we were being rude or asking too much she make faces when you can?t speak fluent English we didn?t say anything but she was awful I can?t believe you guys hire these people who are not professional at all . Who is she to blantantly make faces and laugh at someone who?s not fluent in English . Don?t go here !
July 2023 by Danyaal Althea
Had the most rude lady serving us today she made faces and acted as thought we were being rude or asking too much she make faces when you can?t speak fluent English we didn?t say anything but she was awful I can?t believe you guys hire these people who are not professional at all . Who is she to blantantly make faces and laugh at someone who?s not fluent in English . Don?t go here !
June 2023 by cathy crowley
Nice staff willing to help but building is old so bit difficult accessing with wheelchair
March 2023 by bucking mare
Very friendly and helpful, a pleasure to deal with
March 2023 by Wole Abodunrin
The staffs are so friendly
January 2023 by Shivam Mistry
Awful place to work at as I volunteered here and they just literally use you as I was working in the warehouse carrying heavy goods up and downstairs plus I was working so hard without even getting paid as this is clearly just volunteering but they awfully treated me very badly and had no respect probably because of my skin colour.
August 2022 by Band Camp
Horrible staff. Ther attitude is discgusting supposed to be a charity shop.they need knocking down a peg or two. Especially the old alcoholic Karen manager
July 2022 by Jennifer Callaghan
The staff very kind and helpful. Arranged for goods to be picked up very easily. Young men came to.pick up today, very polite and helpful. If I need help in future I will go to British Heart Foundation. Thank you.
April 2022 by Paul S
I pre-booked a collection for a single leather sofa chair, which had the fire labels attached and met all their criteria for being in excellent resalable condition, after rearranging half the house so that it could be moved easily, the lads turned up, took one look at it, and said they didn't want it due to it being a single item, which they knew when it was booked and accepted for collection .... What a complete set of time wasters!!
April 2022 by Paul Sanderson
I pre-booked a collection for a single leather sofa chair, which had the fire labels attached and met all their criteria for being in excellent resalable condition, after rearranging half the house so that it could be moved easily, the lads turned up, took one look at it, and said they didn't want it due to it being a single item, which they knew when it was booked and accepted for collection .... What a complete set of time wasters!!
March 2022 by bond Bond
Some of the staff in this branch are very arrogant. Spoke to a female over the phone to enquire about sofas. The staff member wasn?t clearly interested in what I was asking for and just stated ?we haven?t any? and hung up. Wonder if there is a someone higher up where I can log a complain. Will update once I get to know obviously the staff and management at this branch don?t care about customer service.
December 2021 by Zayn Kahn
Booked collection and the person who came to collect ripped the fire label off the sofa while my back was turned and hid it in his pocket and said he would not take it, as it didn?t have label. When I challenged him about this he denied ripping the label off.He then with a smirk on his face said try another charity, knowing full well that without a fire label no charity would accept it.Will personally never use charity again, and if you do let these people in your house watch them like a hawk because they can?t be trusted.I would even go as far as saying this act was racially motivated on the part of the driver and that?s how I feel.Had to call the shop to complain to try and get the fire label back. The manager agreed to get sofas removed. The manager however never apologized for what had happened.
November 2021 by nay
Donated my bed ?? booked in online and then collected a week later.
October 2021 by The House of a Thousand Sins
Dirty staff that need a wash touching themselves inappropriately as well as the mouth during a pandemic and bad enough.But when disabled people are trying to leave getting pushed backwards by them in in rude and agressive manner makes it worse
