March 2024 by karron walker
Good service Michael at the Leeds store was really helpful and was there when we had any questions but also gave us time to decide
March 2024 by Stephen LJ
Not a fan, just wanted to look at sofas and was ?pounced on? by staff all waiting on the stairs, advised was just looking at sofas for ideas and not looking to buy, after 2-4 mins of browsing we were approached again ??, when a child is persistent in the end you kind of give in just to shut them up, that?s what we did hoping just to get a price and then say ?thank you? but no ?? this lovely girl was dealing with us I can only assume new kind of got the hint ? then her ?regional? the guy looked like a slimmer version of asim chaudhry crossed with elvis and when he sat down his shirt was ready for bursting ?? we advised we was going on holiday and are not buying anything until we come back? at that point we was told we can put a deposit down and then change it in about two weeks, we advised we wouldn?t be in the country in two weeks and was advised they can sort it out later ???,
March 2024 by Faiza Ahmed
Absolutely amazing customer service, staff was very welcoming & friendly went above and beyond for me & my mum told them what we was looking for, they knew exactly what would be best for us and suit our needs, couldn?t recommend the Batley branch enough. Looked at many different places, but this place was the best!!! Thank you once again for everything will definitely return again soon???
January 2024 by John Foote
Staff appear very aggressive and follow you around like a limpet mine.
January 2024 by Umar L
Bought some new leather sofas for my living room, thanks to Mohammed Khan for the help
January 2024 by Chris Silver
A rubbish product and service. we brought a sofa from here 2 years ago, the cushions and springs have just gone. save your money and go somewhere else.
December 2023 by Emily Jayne
The staff don?t even know which sofas are leather or fabric. Wouldn?t go back in there if someone paid me.
December 2023 by Duncan Brear
We called in to order our third replacement sofas I guess that says it all. The staff were very helpful and hopefully we have ordered sofas that will last this time lol . We wanted electric recliners but it was an extra 1k for the pleasure ouch lol manual reclining for us then.Cheers Duncan and Helen
December 2023 by Fariha M
Staff are friendly enough but don?t really appreciate them leeching on to us when we just want to look around on our own.Also it was a bit awkward seeing the ?regional? manager speaking to a member of staff in a condescending way. Not professional at all.
December 2023 by Geoff Hirst
After sales from head office is appalling. Avoid, 3 months for a repair.
December 2023 by Ian Marr
Really helpful staff, with no pressure to purchase. Good range of options, I found several I would buy, unlike some of the other stores on site.
November 2023 by Arazu Arazu
The sofas have no warranty the one they?ve written on the description not true. I?ve bought a sofa and it was only one month when the the skin of the leather was pilling of now they say it?s not manufactured full a sofa for £2,120 absolutely awful service
October 2023 by Eileen Clegg
My autistic son ordered suite and carpets from here on July 4th. Told suite would be ready about 29th September. Tracked last week and said expected today. Tracked again today and now saying expected 24th November. 5 months for a suite, absolutely ridiculous. Nobody has contacted him, now almost in meltdown.The carpets sere also late being delivered
September 2023 by Ste Boddy
We ordered our sofa from here on 31/08/23 in good confidence that it would arrive in around 3-4 weeks. Nabila told us we would not have to wait any longer and that she would email them to try get our sofa sooner. We understood this was unlikely anyway but kept our fingers crossed. My partner was heavily pregnant at the time and we made ourselves clear we had just bought our house and was desperate for something to sit on?.. now we have a new born and still no sofa because it?s going to be at least another 3-4 weeks!! So 6 weeks until it has even reached the distribution centre to arrange delivery. I think it?s disgusting what they?ve done to us for a bit of commission and I?m going to be back at work by the time it actually arrives! Would not recommend at all I feel we were lied to and fooled into buying it because it was never going to arrive within 3-4 weeks at all. Really disappointed. These guys seem extremely friendly when you arrive and are quick to ask for 5 star reviews on trustpilot so don?t be fooled?..
September 2023 by Molly Salmon
No issues with the quality of the furniture or the delivery. Mis informed at point of sale about collecting old furniture. I've asked for the store to call me but not reply. Really poor service, wouldn't buy from here again as you can't trust what you're told.