January 2024 by JONNYLODDON
Very surly cashier.I can't believe how rude this cashier was to someone who's banked at Santander for forty years. Now thinking of changing bank especially with all the two hundred pound bribes for switching.
July 2023 by Robert
Today we came to open an account in this bank.With my friend who is used to making gestures to talk, one of the bank employees, was waiting next to the receptionist to talk to her, maybe he found my friend a little effeminate, imitated his gestures thinking that I didn't seen, I find it very vexing and unacceptable, one thing is sure they will never see us again.
June 2023 by Susan Smith
Terrible place no customer serviceAnd they talk to you like you should be grateful to themThere are better interests rates elsewhere just avoid
May 2023 by Andy TAYLOR
Visited Worthing Santander this morning to give change of address details for my mum and apply for bank cards. Straight away we were approached by Chris, who after asking the reason for our visit, took us into an office and amended address and arranged for bank cards to be sent out. He was very pleasant and helpful. Thanks Chris!
April 2023 by Anthony Bourner
Staff were helpful and polite. Very professional, especially on a busy Saturday morning. Dealt with all our enquiries very efficiently.
April 2023 by A Robert2466
Normally excellent experience at my local Santander branch, but yesterday I was served by a staff member called Wendy , her attitude was rude and i feel she was abrupt to me. I've never come away from there feeling like that, I felt quite upset. If she was like that to all the customers they'd never come back. Not a great experience for me.
November 2022 by Hild Bergin
We recently opened up accounts for our boys. Matt at the Santander Worthing branch was very friendly and helpful, went the extra mile and made the process easy for us. The customer service experience was second to none, and we highly recommend the Worthing Branch.
October 2022 by Jayne Perkins
Yesterday, although I have the app, I'm not confident to xfer etc. I went into your branch and a young man called sebastian dealt with my query, he went over n above, writing the process down step by step for me, what a pleasure to deal with some one that takes pride in his career and cares. Though all your staff tend to go over n above.
July 2022 by Rolland Mafara
Friendly and professional staff
June 2022 by Sue Nelson
Marvellously friendly & knowledgeable staff member explained & assisted me through setting up mobile Banking. Made to feel welcome if I needed further help.Having experienced appalling ageism elsewhere, my Santander visit was refreshingly helpful & enjoyable.
June 2022 by Celia Sullivan
n a recent crisis situation I found the staff en pointe and most helpful. Both on line and in person.
May 2022 by Robbie Blakey
Unbearably poor customer service. Was told " tough, remove your cad". With a shrug, when requesting a credit limit increase. Have been with Abbey national/ Santander, for over 40 years. No more, have paid off credit card, and shall be moving banks.
April 2022 by Rebecca Perry
The staff are always really helpful and friendly.
October 2021 by Pat Newman
Always such pleasant helpful staff, occasionally a short queue
July 2021 by Phil Davies
Wanted to carry out a switch between 123 and 123 lite accounts. I was told I could make an appointment, which would be....... Mid-September. Ridiculous!
