March 2024 by Duvie Raju
On December 06 2023, I bought two cherry tarts from the store. My wife (long-sighted) ate hers, but I noticed the mould on mine. Images taken and the store was advised the following day. I was told that a technical investigation would be launched asmould-infested food shouldn't have been sold. I followed up with an email dated 29th January 2024, and I have yet to hear from the store about the results of the investigation. The health and safety of your customers should be of paramount importance, and this incident has understandably shaken our trust in the quality of products sold at Waitrose. Cherry tart ref_317CYDH5L98 Concerns Regarding Product Quality and Safety
February 2024 by Susan Hutchins
I was a bit sad today. I have Dementia and I really work hard to keep my brain functioning. But last week, I picked up a bunch of bannanas, and they had a tape around them, but I weighed them and stuck a label on and scanned them. Had a rescan, and of course, there was already a barcode already to scan. Move toward today, and I noticed that they had some smaller white onions as the big ones are too big for one meal i took the bag of small onions and place them in the trolley so when my husband joined me I could ask if we should have the smaller ones and then we could scan them. I forgot to ask him and so I had another rescan because of my rescan last week. So it was fine, and they got added on after the rescan. I am still want to carry on doing my own scanning because it keeps my brain functioning. So yes, I was sad and felt awful.
November 2023 by Kitty M
Very close to where I live, it's not a large branch. Extremely friendly staff, decent range of products. Some food is a little expensive, so 4 stars!
October 2023 by Brandon Cruze
Great little shop in the centre of town. Found what we needed, and they have a good selection of items for our travelling family.
September 2023 by Kitty ?Kittz? Meowe
Very close to where I live, it's not a large branch. Extremely friendly staff, decent range of products. Some food is a little expensive, so 4 stars!
August 2023 by Terry
Just another Waitrose. Staff are helpful.
June 2023 by Martin Kulin
I really value having a superb store locally and I have no complaint about the staff or the service except when I use the store as a collection point for when I order online goods to be collected there. This is the second time I have booked a collection and each time I have been kept waiting an unreasonable amount of time even though I have checked in as per the email instructions and in both cases given over 15 minutes warning. Today I had to wander looking for someone on the desk, eventually asking the fish/meat counter lady to call someone and still I was kept waiting in all approx. 10 minutes.Why don?t you have a bell to ring when people are waiting?If you can handle online collections then please don?t offer the service
April 2023 by Robert Lockyer
Small branch but we'll stocked with friendly staff. Large pay & display car park to rear.
February 2023 by Andrew Strange
Waitrose by its nature is more expensive that ASDA, etc. But if you need an odd item it's going to be cheaper than the costs of fuel to save a few pennies. And now there is an Aldi at Billingshurst which is a big branch and worth it.
December 2022 by Julia Hope
A very lovely lady who was by the self checkouts at around 10:30 today was really helpful and smiley.There are always nice people working here.Though they could have better vegan options. There is a car park behind too
December 2022 by gilly crossley
Excellent shop and great staff, really helpful
October 2022 by Summer Wise
bit expensive but a good selection of everything you need. right next to a costa and hanwells, and very close to the rest of storrington village. it's a fair distance from any other grocery shop so although it's expensive its definitely useful to have this waitrose if you live nearby. there are also charity shops in the same square, and a truffles bakery. same sort of thing as youd expect from any other waitrose to be honest. the olives are so nice i would definitely recommend giving them a try
October 2022 by Val Davidson
Well laid out shop. Plenty of choice. Helpful staff
October 2022 by Philip Stirups
A standard Waitrose. Range of items a little bit limited, but all in all fine. Quality is as you would expect from a Waitrose.Some staff are very friendly; two in particular (without naming names) seem completely indifferent towards customers.
August 2022 by Andy Simmons
Second attempt at a click and collect order. Having given the benefit of the doubt first time round, it?s now clear that they simply do not know what they?re doing. Both times several members of staff seemed completely flummoxed by their own system. Both times it would have been significantly quicker just to have gone round the shop and got the shopping myself. Having to wait 20 minutes or more is ridiculous.
