January 2024 by Weiwei Wang
A letter dated on 14th Dec gets delivered on 8th Jan. Well done!
December 2023 by Niamh Spooner
Queued up this morning for my post for over 45 minutes to be told it was out for delivery today - but nothing has turned up disgraceful service
December 2023 by Jamie Brown
As much use as a headache!!! They tried saying I wasn?t in for my parcel but I was outside my house all day waiting for it absolute liability?s
December 2023 by Christine Jones
I would give the service -0 if possible. People are paying extortion prices to send mail. How can they charge for a service that they don?t provide and get away with it? I?m lucky if I can my mail once a week which is delivered in a bundle. The post men and ladies do a brilliant job, I don?t blame them at all. It appears that management want to save costs by not hiring. Utter disgrace.
December 2023 by Julia Saville
Retirement living, Bolnore Road, Haywards Heath are lucky if they get their post once a week invariably It's 10 days between deliveries. When the post finally comes, the postman just leaves it on the reception desk; he disregards the multiple requests to deliver to each resident citing his reason as, his manager supposedly from the sorting office tells him not to deliver to the residents as they are far to busy.He also regularly relays the message ' if they want their post through their door, they cannot expect regular deliveries.They should all be ashamed of the way they treat their elderly customers!
December 2023 by Lauren Mitchell
Lucky if you get one delivery of post a week what annoys me is sometimes they are too lazy to even put it through my letterbox so they just dump it on the mat outside my flat, as I?m disabled and sometimes don?t go out for days I don?t always know I?ve even got post. It?s appalling when you can?t even get to hospital appointments because you don?t receive the letter in time to know about them or even when really important dwp paperwork is delivered late I might add they can?t even ensure it?s sent to the right address - yes some selfish idiot received my dwp paperwork I was waiting for and decided because the postie had put it through a random door they?d hold onto it for two weeks it was eventually re posted and correctly delivered to me but it wasn?t acceptable. They are only open two hours a day to collect parcels and the amount of noise they make at night when residents nearby are trying to sleep is disgusting. The parking here is horrendous and so dangerous people are to selfish to try to find a parking space and walk they just stop on double yellow lines outside meaning it?s a hazard for anyone trying to cross the road or cars trying to get round - will cause a very nasty accident but hey.
December 2023 by James G
So far it has taken them 6 days to transport a letter 30 miles across Sussex and it is still not here. Customer service is non existent. Collection only open 2 hours a day. A truly pathetic service.
September 2023 by Tim Haines
Haven't had normal mail deliveries for over three months. Lucky if I get mail once a week. Nothing being done to address the problem. Very poor and unreliable service. The only realistic option is for me to go electronic with all documents and not use the post at all.
August 2023 by Ashley Norkett
Oh, let me tell you about my ?royally disappointing? experience with Royal Mail! It?s like they have a secret mission to hide parcels rather than delivering them. My package has become a master of disguise, playing peek-a-boo with their elusive delivery attempts.And don?t get me started on their ?generous? opening hours ? a whopping two hours! It?s like they?re saying, ?Sure, we?ll take your parcels, but only if you catch us during our rare appearance on the postal stage!?I tried calling them once, but I think I stumbled into an ancient labyrinth with all the transferring from one department to another. It was like a quest to find the elusive customer service agent.In conclusion, if you?re looking for a package delivery service that?ll give you the runaround and have you laughing (or crying) at their unpredictable antics, look no further than Royal Mail! But seriously, maybe it?s time for them to step up their delivery game. ?
August 2023 by Andrew Barnes
You're only open 2 hours a day on a weekday now 8am until 10am, so I can't even drop in at lunchtime or after work now. What a way to run a business!
July 2023 by Vicki Williams
Double checked that it was open, still says till 2pm!!!! ..... new opening times 8am to 10am, how helpful is this??? Not at all no time to allow anyone to pick up parcels, who can meet those times anyway?? It's to ensure no one can get there parcels really, now they are stuck there and I've no WiFi till I can pick up parcel!!!!
April 2023 by Tdr94 19
They need to be a little bit friendlier! Always so rude when collecting packages from. Tbh I will always use other couriers if I can
February 2023 by Dee Allen
Parcel due to be redelivered on 7th February arrived midday today 13th February. Really?? What's going on!
January 2023 by susan smith
Terrible service. One failed delivery no attempt at another. Office only open at lunchtime. I don't think I will ever get my parcel.
December 2022 by Kevin Cross
I have been waiting on a parcel for a couple of days, finally get an email today to say it's going to be delivered.Now 4.30pm, check emails, and there is a completely fabricated email saying that "we've received a request not to deliver to my address"! Oh really - well that wasn't from me, so if its true - who gave that instruction.Would call the sorting office, but of course they shut at 2pm, fat lot of good that is!Great service - not.
