October 2023 by Trevor DC Gamble
Not been in here to this particular store in some years, maybe two. At least nearly twelve or so years since I last climbed the somewhat steep stairs at back of the store too. Lots to see in this store. It has a very big clearance products area up those stairs right at the very back. Upstairs I also found a very useful pair of quality gardening gloves that wasn't too tight on one's hands. Their gardening gloves seem to only ever go up to size Large. I take an XL in most gloves brands. Big hands. Lucky to find a pair of the Large cut a little wider that fits me today here. Was what I went in to look at really in knowing I needed to get to the bank here for printouts. As I just couldn't find a pair of gloves to fit me at all in my local East Grinstead branch.Staff very kind, helpful and cheerful. A nice uplifting bit of banter was engaged in at the till with a great gentleman shop worker. While I tried to find all my bits needed for the purchase, my loyalty card and my bank card. The kind lady working the upstairs floor helped me navigate to the gloves up there.Couldn't get my firelighters I wanted downstairs before leaving store. The Fire Dragon BCB ones which one staff member said they'd had before. I was offered standard fire lighters instead. No good. As I wanted the Fire Dragon specifically, for camping stove fuel. It is the same one British forces use with their ration pack cookers. Multi purpose. The staff in all Robert Dyas I have asked for these in, appear all to be totally unawares of this.Only one gripe. I'm an Autistic Spectrum adult with Asperger's Syndrome. And I have good days and bad days. On bad days everything can be a bit of a struggle. Especially communicating things. And it doesn't help feeling completely squished into a store with narrow pathways/walkways chocker stuffed with as much goods as can be crammed in either really. This whole store here really suffers from the problem. It isnt relaxing if you feel slightly anxious, claustrophobic there walking around. I didn't want to linger and look around for long because of this fact. Comformable, ordered, tidy and specious would be a better way to go.Great fact probably little known. This branch of Robert Dyas has an unusually unparalleled excellent stock of just the best and loveliest looking stationary and journaling lines one could ever wish for. Very unusual plus point in Robert Dyas stores generally I feel. Noteworthy to mention. I was impressed. Fantastic selection of really nice notebooks especially.
February 2023 by Ebm36
Usually love this shop, until I went in yesterday and they ID'd me for dishwasher tablets and then told me to get someone else to buy them for me, I'm plenty old enough, I left for work early so I can get some as I don't get a lunch break and work school hours, this was really inconvenient, as I didn't want to get home and have to do the dishes when when I have a dishwasher, I also don't usually carry around my purse as i pay using my phone but just to mention there is no restrictions on buying dishwasher tablets as I checked on the NoIDNoSale website, and there was nothing on there to say there's restrictions, I've never had that before but that's fine I'll spend my money else where. Not to mention its really embarrassing with the long que behind me.
December 2022 by Ray B
Good shop replacement for the old highstreet ironmongers in many ways and a bit like Woolworths ? but no music or sweets sold!Everything seems to be sold apart from the above. Batteries, air fryers, damp catchers, rat poison, bird food, frying pans etc. etc.Staff are good and always seem helpful.
December 2022 by Dan Ford
For a shop that sells lots of random stuff, it seldom has what you need. Staff pretty disinterested and don?t seem to have much knowledge of their stock. HH desperately needs another DIY and home store.
April 2022 by Patrick Hobley
Excellent choice of household appliances such as kettles and garden pots. I picked up a hoover and a few bits for my television. Surprised to see the wide range of tech products available.
March 2022 by Jill Hewitt
I purchased a bird station online but the screws and nuts were missing. I 'phoned the Store to explain the situation. I was immediately offered a refund or a pack of screws (I chose the latter!) so I popped into Store to pick them up. Lorna was extremely helpful - thank you!
October 2021 by James Harmes
Having recently moved into the area i found any number of items i needed and was very slowly purchasing them up until i located your branch, i had a list of five items and was delighted to find all of them, i returned this week and obtained two more, so Robert Dyas will be my first choice for future purchases
September 2021 by Elizabeth Hearn
Very helpful and friendly. I needed something that was up the stairs but had my baby in his stroller. One of the young ladies very helpfully pulled the 3 sizes of bins to the top so I could have a quick look and make a selection.I very much appreciated it and will remember the friendly service for the future
August 2021 by Paul Joyce
Staff are helpful and very friendly. Great amount of stock, full of useful things. I would recommend to anyone. I constantly use this shop for all manner of things you cannot buy any where else.
August 2021 by John Pearson
Ripped off. Charged 18.99 for canon pg 545 black cartridge when it is shown as 13.99 on line, and then given one pound short in change !
July 2021 by Adrian Palmer
'Did we make you smile today?' Yes - you did! Arabella gave admirable customer service and both she and Nicky were bright, cheerful and totally competent. As I don't live in Haywards Heath I don't get to visit this particular store very often but the range of products available and the service I received will inspire me to return. Thankyou
July 2021 by Abigail Birch
Lady went above and beyond to assist me today. Looked in stock room and located what I needed. Then advised of collection service at back door to make life easier. Great customer service thank you! Staff 20943 on my receipt. Apologies that I did not see ladies name. Really appreciate your help whilst shopping with a busy 3 yr old
July 2021 by Jill
I purchased a bird station online but the screws and nuts were missing. I 'phoned the Store to explain the situation. I was immediately offered a refund or a pack of screws (I chose the latter!) so I popped into Store to pick them up. Lorna was extremely helpful - thank you!
July 2021 by A B
Ordered Hyundai HYBV3000E 3-in-1 Leaf Blower online for Click & Collect at this store and the item was available the next day. Collection hassle free and very efficient. Would use again. And the product seems top notch as well - and very reasonably priced!
July 2021 by Ann Sephton
Lovely staff and very helpful. Great range of items for the household and other things. Enjoyed my visit very much. Wish it was nearer to me.
