March 2024 by Neil Butcher
Friendly and professional service, good product range.
February 2024 by Mark Owen
Very good. Great service. Friendly and helpful people.
February 2024 by Kristof Gluth
Great service and offering: Shopping as a tourist in Haywards Heath, I bought a silver ring with customary engravement that looks dark or shines brightly, depending on the angle you look at it. The staff were very friendly and helpful. Thank you for all your effort!
February 2024 by Laura Cowling
Just visited this store to spend a Christmas voucher, unsure of what we really wanted apart from just 'a ring' and the staff where incredibly accommodating, we was served by both Anna and Jade and another blonde lady who were all so helpful and friendly which is sometimes quite rare in a jewellers from my past experiences. So if really was a so nice to see such smiley faces, came out with a beautiful ring and charm very positive experience, thanks ladies ?
January 2024 by Kathleen Finch
Really good service by very knowledgeableFriendly staff. Anna was so helpful and patient.our go to jewellers . Thank you.
January 2024 by Dawn Davies
Visited Haywards Heath branch yesterday with my Mum to purchase Pandora charms as a Christmas present for her. We were served by Nathan, he was a star. He took time to show us each tray of charms and gave some suggestions too. He was very patient and understood our needs - mum had recently lost a very dear family member and wanted something to remind her of him. Nathan understood this and made appropriate suggestions.We came away with 2 lovely charms.Thank You Nathan for making this an enjoyable experience instead of a sad one.Keep up you lovely customer service.Wishing you a Merry Christmas x
December 2023 by Julia Rooney
Highly recommended . Really lovely helpful staff all very professional.
December 2023 by Jim Nicholls
Great service, replaced my Tissot watch battery with reseal and pressure test in 20 minutes.
December 2023 by David Orchard
Jade Briggs was very friendly, helpful and kind and she served us in a relaxed manner with a lovely smile. She was so considerate to my wife?s wishes and nothing was too much trouble whilst we made our purchase. It was our second visit to this store and it was a pleasure, especially shopping locally.
November 2023 by Jemma Whalin
Poor customer service with two members of staff telling me different things. Didn?t have any of the three rings in my size I chose and was told my size was the most popular and they?d have to order them in store anyway however I was then told I?d have to pay £150 deposit by a different member of staff to order the rings in just for me to try on !!!My mother who brought me my gift voucher was issued a refund and I purchased my rings elsewhere hassle free . Would not recommend and certainly won?t be using this store again . I felt really disappointed.I will say though the young man that tried helping me at the start was very polite and had great customer service skills he was a little embarrassed himself on the stores part and apologised but perhaps the other staff members could take a leaf out of his book as I felt they were rude and unhelpful .
November 2023 by Krisztina F
Great jewellers, very helpful and polite staff, I was asked to locate a Pandora ring for a friend with tight deadline. Ring was ordered, everything was sorted within 2 days. Thank you!
October 2023 by Sienna Benstead
Just had a wonderful shopping experience, and staff were very nice and helpful.
August 2023 by Theo Chipping
Great jewellers. Very helpful staff and excellent customer service. My two Pandora charm bracelets were brought "back from the dead" (Pandora were unable to assist), made repairs to two pairs of earrings that other jewellers said could not be repaired and mended my engagement ring which needed significant work. I am so happy to be able to wear my favourite jewellery again. I could not recommend Paul Andre more.
June 2023 by Clare Lawrence
Popped in today for a ring evaluation, what excellent service, both on the phone prior to my visit, and during. A beautiful shop, with an actual workshop on site for repairs. They also do watch batteries. Wonderful customer service. Thankyou!
June 2023 by Steve Tremlett
Took my watch in as the clasp wasn't working and asked for a new one. I was informed that the existing one was probably repairable - it was then repaired within the hour at no cost. Amazing customer service
