January 2024 by Tilly T
Cannot complimeny Chloe enough ..took time to help and advise. Lovely person!
August 2022 by Sahar Ahmadi
Petfect
April 2022 by Alexander T Keith
The staff don?t care at all
August 2021 by Veronica McQuade
God shop
July 2021 by Findus Krantz
Staff know nothing about their products and are super rude. They don't even say hi or thank you. Asked one of the staff members about one of the products and she just shrugged and said "I dunno... Buy it and see..." with as much enthusiasm as one would have doing laundry. Do you even want customers? Would it hurt to smile ever so often and ask customers if they need help with anything? Pathetic service....
September 2020 by emma Vv
Ignored by 2 staff members who were more interested in sticking shelves than working kn the till / serving a waiting customer. Thanks guys great service!!
June 2019 by Jackie Castle
On Saturday 8th June,I visited your Haywards Heath store,between 12:45 and 1:30 to find it closed with no explanation!!! Not good for trade I feel!!
April 2019 by David Fisher
Large shop but didn't sell a single RTD (ready to drink) protein shake. When protein supplements are 40% of your sales its the least you could do. Very annoying.
May 2018 by anna buxton
Last Saturday when I went shopping at Holland and Barretts Haywards Heath Branch, they flatly refused to accept my â?? original, in-date, received by post, and having my name and address printed on the back of it â?? points accrued discount voucher.
In front of a queue of customers, treating me as if I had been attempting to commit some sort of crime, the manager insisted that the code on the voucher had already been used on the 6th March at their Crawley branch and therefore could not be used again. (The last time I visited Crawley was about 15years ago and I do not even know where the Holland and Barrett branch is)
In response to my protests, she decided that maybe someone else could have downloaded my code from the Internet and used it, and she offered to ring the customer care line to see if they could do anything, but warned me that it could take a long time to get through. After a while of unsuccessful waiting, I asked for the phone number and subsequently rang them myself.
The customer care line at least had the decency to apologise; acknowledged that I hadnâ??t done anything wrong; promised to post me a replacement voucher; and admitted that the manager could, at her discretion, have perfectly well accepted the original one.
The princely sum that the manager was unwilling to risk putting her head on the block for ? It was 50 pence.
