February 2024 by Linda Petrie
Absolute rubbish. Took ages to get a pick up time then would not take wardrobe because it wobbled. Anything would have wobbled using that amount of force. Then wouldn't take clothes despite claims to need all donations.
February 2024 by Chris Wood
Terrible, ordered collection of almost brand new furniture in amazing condition but their driver is one lazy and miserable person who can't be bothered to do a day's work. Just said couldn't take anything. Honestly a 1k hardwood table.
February 2024 by joe anderson
Spent 10 minutes listen to a robot talk bollox about Covid for them to never answer the phone , might make more money if you did just saying
June 2023 by mark atkinson
We have used this shop for furniture for many years and now our children have grown and left they are doing the same for their new homes. I find their furniture is of good quality and still have some after many years albeit some of it can be quite pricey. I usually collect our purchases and the staff are always friendly and offer to help load.
January 2023 by K K
Unknown, closed early
November 2021 by faouzi khene
Awful early morning customer services. An rude shop attendant saying he does not smile to customers because he is from Croydon. Hard to see any connection. Tottaly silly
November 2021 by Luke Adams
had problems at Debra charity shop so went to the heart Foundation and was greeted by friendly staff excellent prices and the bed frame that I purchased was in excellent condition and very well priced definitely worth the trip if you're looking for quality furniture and electrics at very good prices
October 2021 by Lucas Ford
There are plenty of good charity shops in crawley there is no need to use this one where staff are extremely unhelpfull,rude and dont even offer delivery at a time suited to you and want 25.00 delivery charge,what a disgusting charity for which i intend to publish across social media,A tip for the staff ,learn diplomacy and speak to customers with respect,i certainly would not use a shop with rude staff,in fact giving them 1 star if the option to give none i would give this store minus 10
October 2021 by Karen Spalla
Absolutely disgusting customer service!Booked an inspection for a flat clearance and a date for collection. When the driver came to do the inspection I found him blunt and unhelpful.We were then told the pre arranged clearance day which I saw being put in the diary was not available anymore as they had a big job on that day!!!The quote to clear a half empty flat was nearly £1400!!! How is that justifiable??? We only paid £1200 to have the contents of a 3 bedroom house moved !!I have always supported BHF , hence why we called them to do the clearance . I would happily have paid a reasonable amount , but this was ridiculous and also having to deal with unhelpful and downright rude staff in the Crawley Broadway branch!! Particularly the female who I believe is the manager!!
December 2020 by Coran Ford
Very friendly and helpful staff. I have bought some really nice items from here over the years. a wall clock, stereo and a new rug. I?m currently saving for another rug.
October 2020 by Eunice Oprah
Today 26-11-2019 we went to Crawley British Heart Foundation Furniture Crawley shop at 3:30 PM. The front door was locked. No sign in the door about why it was locked. There was a blonde hair color lady in the counter. We were knocking the glass front door several times until our hand gets hurt. But the lady at the counter saw us but did'nt respond to us and refused to open the front door. She was treating as very badly. She waved her hand without looked us and refused to come and tell to us about reason why the shop was closed. Actual close time of the shop is 5:30pm but she closed the front door at 3:30PM. Many people came to the shop that time and found that front door was locked and got disappointed. All we need was just respect. The lady should have atleast come to the front door and told us the reason why it was closed. She heard our knocking noise and saw us and just waved her hand without looking at us. Basically she treated us like an animal.
October 2020 by Paula Gabriela Pieptea
After 3 months waiting to open my first visit to shop it was a nightmare.I wanted to buy furniture worth a few hundred pounds.But staff were very rude and repulsive.All the brand new products they were only for display and not for sale.Always I imagined that if this shop it's for helping people and research for heart diseases you will be grateful that clients want to buy for a big value.I recomend to all that will read this words don't go to this shop in Crawley to buy, it will be a stress and head pain for you , a bad experience and on the end you will don't buy anything.
October 2020 by Jorge Tomas
Went to pick up an eBay item. The manageress (Liz) may be under too much pressure. She was unhelpful, a bit snappy and rude. Had to actually phone customer services in the end. Managed to get the item but it could have been a lot better service in the shop!
July 2020 by Paula Pieptea
After 3 months waiting to open my first visit to shop it was a nightmare.
August 2019 by dana neff
We stumbled into this jewel when we came to Crawley looking for a couch. Liz, the manager, was so helpful. We found some beautiful antiques at amazing prices. The delivery went smoothly. The entire experience was wonderful.
