February 2024 by Richard Love
Turned up for tea and cake. No hand washing facilities in toilets, temporary hand washing facilities had run out of water.A very sorry looking cake selection and any free tables had not been cleared. Staff as usual were polite.
February 2024 by nigel proctor
Cafe ok but little choice as there was an ?issue? in the kitchen but someone PLEASE do something about the Gents toilet! The smell emanating was atrocious today.. I can?t believe they have a sign up saying they are checked hourly. Should be condemned.
February 2024 by floyd breakspear
One of the worst store experiences I have had in recent memory.Judgemental looks and following by staff to ensure that I'm not stealing made me feel like a criminal.Very uncomfortable.
February 2024 by Tina Mansfield
My favourite place to shop electrical, knowledgeable staff and great service.
February 2024 by STUART NICOL
I?ve visited this store many times and the experience in the electrical department is always the same: partners who fail to come and ask if you need assistance. They often seem to be having a good time chatting away but seem oblivious to customers who want assistance. I?ll be making my purchase for a new television elsewhere.JL have now replied and in fairness I went to the same store today and had very good service and ultimately purchased the television I was looking for.
February 2024 by RJ Nicklinson
Visited cafe today. As usual something we wanted not available ! Toasted sandwich this time ! The choice of soup is a joke ! With all the wonderful soups available you offer butternut or celeriac- you do need to get out more.! Staff lovely staff though. Cafe needs to improve always been hopeless with poor quality offerings
January 2024 by Jay Still
Happy with the price I paid
January 2024 by Liz Francis
Had superb advice and customer service from a lovely girl (sorry I didn't get her name) when shopping for our new coffee machine. I'd had poor service in the neighbouring store, so it was a refreshing experience and made me appreciate some good advise. Despite the machine we wanted not being in Stock we still bought it online from them because they were worth it.
December 2023 by Vivienne Hankins
John Lewis was recommended to us as being great for customer service and quality products. What can I say, how wrong our friends were.We bought an Estate table, matching benches and two easy chairs. Problems started before we had left the store. The sales assistant was rushing, and forgot to add on the assembly to be done on arrival, he then couldn't add it, neither did he explain that one of our orders he was placing was in fact on line. Neither did he ask if we were part of John Lewis loyalty card, as that would have given us points, as the transaction was in the region of £2.5k I was not happy when we left, and felt worried about our purchase, and the following week went back and spoke with customer services, who I found rather off hand. They were so unhelpful, and when I said we had come to John Lewis for a good seamless service, the colleague laughed, and said we had come to the wrong store for that. I asked about the loyalty card and the amount we had spent, but was basically told tough we cant do anything.I was very annoyed.We then went back again after a month to see if there was any news on expected delivery dates. This time we saw another colleague, so I was hoping it would be a better experience - it wasn't. This colleague couldn't find the order, and then was so unhelpful, so I asked to speak to the Manager. She said very loudly, and now shouting at me that they wouldn't tell me any different.I was so upset and angry that I lost my temper and shouted back at her, as I am deaf and felt intimidated by her behaviourI said all customers should know how awful John Lewis are.we saw who we thought was the Manager who apologised.Last week we went in to sort out delivery and as we were being seen the manager walked by. I said oh that's the manager to which the colleague said no its not she's just a helper over Christmas.Finally our goods were delivered. Unfortunately the assemblers would only do the table and not the rest of our furniture. It hadn't been added to their instructions to assemble That evening I looked at the table top and there were holes in it small ones, but noticeable. I rang up and got through to I believe the Indian call centre. Three days later a call came from the central complaints dept, who reimbursed us 25%Be very careful buying from John Lewis, ours is a memorable shopping experience for all the wrong reasons.We will never use them again
November 2023 by Lucian Badulescu
Very bad experience in store today. We went to the baby department to purchase an Icandy 7 pushchair bundle, with car seat and isofix base.Our purchase was worth over 1600 £ but the lady working there was unable to make the sell because she did not know how to do it. Useless and incompetent, she suggested to make an appointment with someone else because she doesn't know how to sell a bundle.Ridiculous!
October 2023 by John Doe
Very bad experience in store today. We went to the baby department to purchase an Icandy 7 pushchair bundle, with car seat and isofix base.Our purchase was worth over 1600 £ but the lady working there was unable to make the sell because she did not know how to do it. Useless and incompetent, she suggested to make an appointment with someone else because she doesn't know how to sell a bundle.Ridiculous!
October 2023 by Gregory Pearson
Went into the store today to buy some fabric to recover our dinning chairs. Was served by Jeanette on curtains and fabric dept. She was so friendly, helpful and knowledgable. Thank you. We went away very impressed, went down stairs and bought another £60 of items. Well done Jeannette, down to her excellent customer services.
October 2023 by Tracy Wheeler
Just had some excellent customer service from the Chichester branch, bought a cordless vacuum from there, staff member was extremely helpful and very knowable, got the vacuum home but unfortunately she?d given us a slightly different model in error, rang the store who were very apologetic and so was the member of staff, went in the next day to swap the vacuum and was given a voucher for the drink and cake by way of an apology. You can?t beat John Lewis for service, quality and beautiful products, we particularly like getting our electrical goods from there, their prices are competitive and their buyers always pick the best quality products within a given price range. Just wish the Chichester branch was bigger and had clothes as well.
October 2023 by Jack Ingram
There always seems to be a lot of staff around but nobody ever wants to offer help.I find this especially strange when shopping electricals as customers cannot help themselves as stock is clearly kept away from the shop floor.I often browse in store then buy online as I do not want to trouble the staff with a purchase.
October 2023 by Ercüment GÜVEN
We had an issue on Maxi Cosi isofix base for baby car seat. Went to John Lewis Chichester. Ellie helped us and took care of the issue very closely. She did everything as much as she can to solve the problem. She was really helpful. Thanks Ellie and all John Lewis staff.